Women in Fintech: Janice Diner, “I Look at Money as Fuel — It’s All Equal to Me”

Women in Fintech: Janice Diner, “I Look at Money as Fuel — It’s All Equal to Me”

Celebrating and empowering women in fintech is something Finovate supports throughout the year, not just during Womens’ History Month and on International Womens’ Day – earlier this week, on March 8. And you may have already seen our next guest contributor, Janice Diner, CEO, Founder of Horizn, across other parts of the Finovate ecosystem. Be it on the Finovate Podcast to talk educating customers and turning employees into digital advocates, or at the physical (or digital!) Finovate events following Horizn’s latest demo. Today, Diner shares her journey through fintech as part of our #womeninfintech series.

What barriers did you face, as a woman, in becoming successful in your field and how did you overcome them?

Janice Diner: I think of my career in two phases, before I was the CEO and founder of Horizn I was a successful Creative Director. I had no concept of the “glass ceiling”, I was part of the 3% of successful women in advertising.

When I got into tech and started Horizn, all that changed. Back in 2013 issues that presented barriers to female entrepreneurs weren’t as loudly discussed. I remember feeling it in the room, when you are or have been successful, you know what a winning room smells like.

I often talk about being bootstrapped and proud. The hidden story behind that statement reflects my early experiences at fundraising in 2013. Remember, I had a full-blown creative director ego and had no concept of ‘ceilings’. But I ran into the “female” problem of fundraising at the time and smashed right into that ceiling.

At the time it seemed like a monumental problem, but we turned it into an opportunity and we walked in another direction.  I think it has to do with how we look at money, I look at money as fuel — it’s all equal to me. At the end of the day, money is capital to build and run my business, that’s true no matter where that money comes from, whether it is venture capital, client revenue or debt financing.

And what about now, in 2021?

Diner: I am now in my 10th year of running the business. We are an award winning fintech helping many of the world’s largest banks. There is no doubt the future of banking will rely on digital platforms and the widespread adoption of new technologies. With that certainty in mind, Horizn equips both bank customers and employees with the knowledge needed to accelerate digital banking knowledge, fluency and adoption.

We won two Best of Show Finovate awards in 2020 and have multiple client awards. I am most proud when our clients speak for us about their success with Horizn, in articles, in fireside chats, webinars and on stage.

What was your first experience at Finovate like as a female CEO?

Diner: I remember my first Finovate event back in 2015, I was one of a few female CEOs on stage, nothing new for me. But this time was different. Women came up to me afterwards just to thank me for representing. They were just happy to see a female tech CEO on stage.

At Horizn we are very grateful to benefit from the diversity Toronto has to offer; together at Horizn we speak 20 languages and come from 15 countries. The team is made up of 44% women, impressive for a tech company.

On International Women’s Day, what is the most important message you want to send out to young women thinking about their careers?

Diner: When asked the question what advice would you give women, I think my advice is to entrepreneurs in general. Do what you love and be good at it, the rest will come. The five ways I have built the business are…

  1. Build product in real time with your customers
  2. Love your customers and make them love you
  3. Visit/speak to your customers and go to industry events (or virtual – COVID)
  4. Hire the best — people are everything when you are building a great company
  5. Remember you are not in the start-up business. You are in a business.

In summary however I found regardless of what barriers I may have had or which doors have not necessarily open as I would have expected, it is always important to look at them from an opportunity perspective. Success is pretty much how you choose to define it.

Women in Fintech: Regina Lau on How to Contribute and Support Gender Equality

Women in Fintech: Regina Lau on How to Contribute and Support Gender Equality

Continuing our #womeninfintech series, we ask Regina Lau, Chief Strategy Officer, Retail Merchant Services, a TVC Portfolio Company and Executive Board Member of European Women Payments Network (EWPN), about her thoughts on International Women’s Day and the challenges and opportunities for women in the industry.

What does IWD & #ChooseToChallenge mean to you in your work life?

Regina Lau: International Womens’ Day (IWD) is a day to celebrate all the achievements from women around the world and also all the women who have been inspirational role models, no matter if they made big headlines or not. As a member of the Executive Board of European Women Payments Network (EWPN), this is also a very important day for us to continue the call for change and recommit to supporting all women. I believe that “when one rises, we all rise”.

What barriers did you face, as a woman, in becoming successful in your field and how did you overcome them?

Lau: I’ve always worked in male dominated industries, so I was often the only woman in the room (or at my level).  It was challenging to ensure that my perspective and ideas were heard.  I built as many relationships as possible with people who I knew supported and championed me. I also made sure I participated in discussions and meetings – if I was at the table, I was speaking up.  

How could men contribute to support gender equality?

Lau: Mentor and sponsor women and give them equal access to opportunities. Give women credit. View women through the “people” lens – speak up and stop gender-biased language and descriptors (i.e. when a woman speaks in a direct style or promotes her ideas, she is often called “aggressive” and “ambitious.” But when a man does the same, he is seen as “confident” and “strong.”) 

Can you tell us about your role model who have inspired you over your career?

Lau: I’ve admired many different women and men over my life.  One piece of advice that stuck with me was “you deserve a seat at the table, and when you get that seat at the table, make it count”.  

How important is it for women to lift each other up and what does that mean to you?

Lau: This is so important.  I had very few female role models growing up and throughout most of my career.  I wasn’t sure who had also experienced the same challenges I faced, and I didn’t know who to go to for support.  This has made me even more aware of the need to support other women, no matter how small or big.  Sometimes, people just need a listening ear or to know that someone else has gone through it before.  

What is your favourite part of your job? And then the most rewarding?

Lau: Working in teams with colleagues and partners to solve problems is my favourite, and mentoring & coaching both women and men to help them grow and learn is very rewarding.

On International Women’s Day, what is the most important message you want to send out to young women thinking about their careers?

Lau: Be bold, try new things and don’t underestimate yourself.  You won’t know unless you try – and if you need to, try again.