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How they describe themselves: unitQ turns customer feedback into data-driven insights that help companies like Chime, Current, Klarna and Greenlight improve product quality. unitQ consolidates user feedback across support tickets, social media, and app reviews into a central repository. Our AI-driven platform automatically buckets feedback into hundreds of granular categories, visualizes trends over time, and alerts you to emerging issues. unitQ helps companies detect and fix urgent issues faster and incorporate crucial user feedback into product decisions.

How they describe their product/innovation: The unitQ monitor is a centralized, searchable repository for customer feedback. It instantly translates feedback into English from 70+ languages worldwide. In this demo, we show you how your customer support and member services teams can use the unitQ monitor to truly understand your customer experience: their pain points, what they care about, and what they want. So that you can keep them happy and drive retention and growth.

Product distribution strategy: Direct to Business (B2B)

Contacts:

Bus. Dev.: Anthony Heckman, Head of Business Development, anthony@unitq.com
Press: Jason Wu, Director of Marketing, jason@unitq.com