Reimagining the Commercial Banking Digital Client Experience Using Real-Time Analytics

By charlotteburgess Posted on November 2, 2021
Categories: Finovate Webinar

Watch it now!

Title: How BMO is reimagining the Commercial Banking digital client experience using real-time analytics
Duration: 1 hour

Like most banks, the pandemic caused BMO to accelerate self-serve options for both its retail and commercial digital banking platform. But, self-service is not a one-size-fits all strategy!

Working with Quantum Metric, BMO leveraged real-time data to build an experience for its commercial customers that replicated the ease and usability of its retail platform, but reflected the needs and behaviors of its commercial clients.

Watch this webinar, featuring Quantum Metric and BMO to hear our experts discuss:

Building a data and analytics strategy that supports an iterative approach to product development
Identifying user frustrations, errors, and confusion on commercial sites with real-time data
Quantifying the long-term impact of negative user experiences
Establishing a customer-centric mindset through Continuous Product Design

Moderated by Finovate’s David Penn, and featuring Sean Ellery, Head, Digital Innovation, North American Treasury & Payment Solutions; Steven Teo, Director, Innovation & Digital Controls, North American Treasury & Payment Solutions; Darko Mitrovic, Director of Account Management, Quantum Metric; and Michael Hanson, Regional Vice President of Banking and Financial Services, Quantum Metric.

Photo by LinkedIn Sales Solutions on Unsplash

Share this:

Send Post Twitter LinkedIn Facebook

Making Your Mark: The New Reality of Digital Identity Solutions for Financial Services

By charlotteburgess Posted on July 19, 2021
Categories: Finovate Webinar, Webinars

Upcoming webinar
Date: Tuesday, August 17, 2021
Time: 1:30pm Singapore Time
Duration: 1 hour

Digital identity is establishing itself as one of the most significant technology trends, and certainly one to make big waves in the financial services and fintech industry in the years to come.

As the world’s shift toward digitization has accelerated, customers expect faster and better access to virtual onboarding for new brands and services, and the financial industry must now deliver. Plus, a new and significant market demographic – Gen Z and younger Millennials – is emerging for financial services providers. Converting these prospects into customers is essential to long-term success because of the substantial lifetime value they offer your business.

This move to digital does not just open up new worlds of opportunity. Businesses have also noted increases in the volume of digital transactions and interactions, which fraudsters are quick to take advantage of. According to AITE, attacks manifested as first-party application fraud, third-party application fraud, and synthetic identity fraud, so it is becoming critical for FIs to address this trend and develop their approach before it takes a strong hold on revenues and reputations.

An effective digital identify solution can be the answer, but are FIs and banks fully embracing the technology and leveraging it effectively?

Join this Finovate webinar, in collaboration with Ekata , a Mastercard company, as we explore:

Using digital identity solution to strengthen your customer experience journeys and win over new “thin file customers”
The new digital reality and the importance of digital identity solutions in tackling and mitigating fraud
Your “checklist” when adopting a digital identity verification process
The role of ML and AI in identity verification
The key digital identity trends set to shape the landscape in 2021 and beyond

Featuring Dan Jiao, Director, Asia Pacific at Ekata; and David Penn, Research Analyst at Finovate.

Register now >>

Share this:

Send Post Twitter LinkedIn Facebook

Keep Your Friends Close and Your Data Closer: How Fintech Teams Grow Engagement and Digital Outcomes

By charlotteburgess Posted on July 7, 2021
Categories: Finovate Webinar, Webinars

Upcoming webinar
Title: Keep your friends close and your data closer: How fintech teams grow engagement and digital outcomes
Date: Tuesday, July 27, 2021
Time: 2:00 PM Singapore Time
Duration: 1 hour

We have moved into a new, digital era in finance and banking. For those businesses that have not pivoted and evolved with the times, it will be an uphill struggle to keep customers happy and engaged. For those businesses that embraced new digital strategies, and upgraded their marketing tech stack, now is the time to reap the rewards of increased growth and customer loyalty. And for those businesses that are somewhere in the middle, it’s becoming ever more important to be bold and experimental when testing and engaging your customers with new services and features. Your business’s future depends on it.

Join the latest Finovate webinar, in collaboration with Braze and Amplitude, as the panel explores:

The art of balancing and blending product analytics and customer engagement, and why you need both in your strategy
Managing disparate data and leveraging data to inform an event-driven martech strategy
Going beyond understanding your customer, and the power of behavioural analytics
Future-proofing your finserv brand, and responding to changes in customer demands and tech trends

Featuring Alka Gupta, Director of Data & People, BukaWarung; Chye Yien, Senior Strategic Business Consultant, Braze; Julio Bermúdez, VP APAC & LATAM, Amplitude; and Alex Bird, Product Manager, Openpay. Moderated by David Penn, Research Analyst, Finovate.

Register now >>

Photo by Denniz Futalan from Pexels

Share this:

Send Post Twitter LinkedIn Facebook

The Finovate Halftime Review

By charlotteburgess Posted on May 17, 2021
Categories: Finovate Fintech Halftime Review

Back by popular demand, the The Finovate Halftime Review returns June 21 through June 25 to bring you daily, one hour, expert-led discussions with interactive Q&A, all delivered online. Register for one session or all – pick the topics that interest you and listen in as our guest contributors shed light on the critical challenges impacting financial services right now.

What’s coming up?

Live webinars on topics critical for the fintech industry…

A Practical Path to Machine Learning Success for Financial Services with InterSystems
The “New Normal” of Working in Finance: Getting to Grips with the Opportunities, Challenges and Risks with Hysolate
Fintechs and the Era of Radical Inclusivity: Leveling the Playing Field Through User Experience with CleverTap
The “New” Frontier – Find Innovation, Adaptation & Growth in America’s Heartland with JobsOhio

Plus, on-demand webinars to set you ahead of the competition…

Customer Engagement Tactics to Boost Loyalty and Monetization
The New C-suite Challenge: Rise of Customer Experience
Pandemics, climate change, recessions – Oh my! How do you manage commercial credit risk in an ever-changing landscape?
Building Trust: How Video is Reshaping Digital Customer Engagements in Banking

Insightful new and analysis from our resident analysts…

We’re bringing all of this, plus the Finovate Halftime Review eMagazine, which collates all the best bits of the week into one easy-to-access magazine.

Register your place at the Finovate Halftime Review >>

Share this:

Send Post Twitter LinkedIn Facebook

Pandemics, Climate Change, Recessions – Oh my! How Do You Manage Commercial Credit Risk in an Ever-Changing Landscape?

By charlotteburgess Posted on May 17, 2021
Categories: Finovate Webinar

Upcoming webinar
Title: Pandemics, Climate Change, Recessions – Oh my! How Do You Manage Commercial Credit Risk in an Ever-Changing Landscape?
Date: Thursday, June 10, 2021
Time: 1:00 pm Eastern Daylight Time
Duration: 1 hour

Once we’ve overcome the pandemic, the next crisis regulators will be turning their attention to is climate change. Unlike Covid-19, climate change isn’t something we can develop a vaccine for – and it is here to stay. Climate change risk will therefore be a key focus area for regulators going forward, so banks need to be thinking about how they’ll address and analyze climate-related risks and opportunities at a portfolio level.

Featuring Jeremiah Norton, former FDIC; Bruce Richards; former Federal Reserve Bank of New York; Mark Levonian, former OCC; and David Penn, Research Analyst, Finovate.

Register now >>

Share this:

Send Post Twitter LinkedIn Facebook

Building Trust: How Video is Reshaping Digital Customer Engagements in Banking

By charlotteburgess Posted on May 7, 2021
Categories: Finovate Webinar

Upcoming webinar
Title: Beyond Images: How Video is Reshaping Digital Customer Engagements in Banking to Drive Agile Growth
Date: Wednesday, June 09, 2021
Time: 2:00 pm Eastern Daylight Time
Duration: 1 hour

Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Video can enable service and support workers to add human empathy to digital customer engagements. Forrester advises that adding video can boost loyalty and revenue.

Join the latest webinar to explore:

How the COVID pandemic accelerated the need for better digital customer experiences that can convey humanity and empathy
Review real-world success stories of enterprises that have created a video-based “guided customer experience” in their apps and websites to drive higher customer satisfaction, higher revenue, and higher customer retention
The difference between using a third party video meeting tool and adding video-as-a-service embedded into your existing website or app… and which strategy is right for you

Featuring Tom Martin, CEO, Glance Networks and David Penn, Research Analyst, Finovate.

Register now >>

Share this:

Send Post Twitter LinkedIn Facebook

Innovating for Success: How Insurers Can Embrace Innovation to Drive Growth

By charlotteburgess Posted on April 29, 2021
Categories: Finovate Webinar

Upcoming webinar
Title: Innovating for success: How insurers can embrace innovation to drive growth
Date: Tuesday, May 18, 2021
Time: 02:00 British Summer Time
Duration: 1 hour

Technology and innovation are key to driving growth and creating scalable and agile business models in a challenging environment. It is an exciting time for insurers and many are seizing this opportunity to transform by investing in innovation, accelerating the evolution to digital, and evolving in ways that appeal to customers.

Join our latest webinar to explore:

Is innovation important and why?
Are insurers truly getting return from their investment in innovation?
What insurers can do so that their innovation endeavours lead to genuine growth?
Top tips that drive innovation – critical tasks and internal challenges?
How insurers can build an innovation funnel /roadmap?

Featuring Preetham Peddanagari, Digital Insurance Leader, EY EMEIA; Roy Jubraj, Chief Strategy & Transformation Officer, esure Group; Emmanuel Djengue, Innovation Director, RGAX Europe and Marcin Kurczab, Head of Innovation Lab, PZU Group.

Register now >>

Share this:

Send Post Twitter LinkedIn Facebook

Customer Engagement Tactics to Boost Loyalty and Monetization

By charlotteburgess Posted on March 18, 2021
Categories: Finovate Webinar

Upcoming webinar
Title: Customer Engagement Tactics to Boost Loyalty and Monetization
Date: Thursday, April 15, 2021
Time: 04:00 British Summer Time
Duration: 1 hour

Research shows brands that excel in customer engagement often exceed their revenue goals. But how well is the financial services industry really responding to customers, and delivering on promises of “customer-centricity?”

Join this upcoming webinar where our expert panel will explore the top trends in customer engagement in 2021 for financial services companies, growth levers for financial service businesses, and how customer engagement strategies can be used to drive long-term growth. Find out which steps you can implement now, and in the long term, to improve customer engagement. Hear first-hand insights from Wise, including how the company has advanced its customer engagement strategy over time.

Featuring:

Erin Bankaitis, Strategic Business Consultant, Braze
Andrei Dinca, CRM Lead, Wise
Talie Baker, Senior Analyst, Aite
Moderated by Greg Palmer, VP, Finovate

Register now >>

Share this:

Send Post Twitter LinkedIn Facebook

Upcoming Finovate Webinar: Biometric Authentication for SCA and Beyond

By charlotteburgess Posted on February 8, 2021
Categories: Finovate Webinar, Webinars

Upcoming webinar
Title: Biometric authentication for SCA and beyond: the art of the possible
Date: Wednesday, March 03, 2021
Time: 03:00 PM Central European Time
Duration: 1 hour

The PSD2 requirement for Strong Customer Authentication, combined with Mastercard’s mandate on biometrics, has led to an increase in the deployment of biometrics as one of the 2 factors of authentication. A strong preference from consumers for its ease of use is also driving adoption.

Join this webinar, with BNPP Personal Finance, Mastercard, and Fabrick, as they share their experience of deploying ID Check Mobile (IDCM), MasterCard’s biometric authentication solution for online payments.

The expert panel will tackle the topics including how the solution can help issuers meet regulatory requirements and how biometrics can deliver additional value-added services to maximize return on investment. The speakers will take time during the discussion to answer questions from the audience – so use this time to get your queries and thoughts addressed.

Featuring:

Moderated by: Julie Muhn, Analyst, Finovate
Stephanie Chlala, Project Manager, Payments, BNPP Personal Finance, France
Jamila Hunter, Director, Identity Solutions, Mastercard
Andrea Gambirasio, International Business Development, Fabrick

Register now >>

Share this:

Send Post Twitter LinkedIn Facebook

Upcoming Finovate Webinar: Reinventing Wealth Management for the Digital Age

By charlotteburgess Posted on February 4, 2021
Categories: Webinars

Going digital isn’t for the faint-hearted

Register for this upcoming webinar
Date: Thursday, March 04, 2021
Time: 11:00 AM Eastern Standard Time
Duration: 1 hour

Traditional wealth management processes are not designed for the digital age. Firms need digital solutions that address clients’ rising expectations for digital experiences and expand service offerings while reducing operational complexity.

Going digital, however, isn’t for the faint of heart. With 85% of projects going over schedule and 70% of large-scale digital IT programs failing to even reach their stated goals, developing enterprise software can be a painfully inefficient affair. This is where Unqork’s no-code platform can be a game-changer.

Join this upcoming webinar to learn more about how the wealth and investment management industry is being disrupted, and what you can do to stay ahead of the curve. Featuring: David Penn, Research Analyst, Finovate and Matt Singleton, Client Partner, Unqork.

Register now >>

Share this:

Send Post Twitter LinkedIn Facebook

The Finovate Fintech Fulltime Review

By charlotteburgess Posted on October 30, 2020
Categories: Finovate Fintech Fulltime Review, Finovate Webinar

07 – 11 December 2020 | Register now

Reviewing critical challenges and opportunities in the fintech industry across 2020. With a specialized focus on the latest in lendingtech, bankingtech and customer experience.

Join Finovate for a week of webinars, thought-leadership and video interviews, all accessed online for free.

Here’s a snapshot of what’s to come…

All Finovate Fintech Fulltime Review registrants also get access to the Fulltime Review eMagazine at the end of the week, featuring key session recordings from FinovateFall Digital and FinovateWest Digital, plus an exclusive discount to Finovate events in 2021.

Share this:

Send Post Twitter LinkedIn Facebook

Webinar: Technology as a business strategy in financial services

By charlotteburgess Posted on September 17, 2020
Categories: Finovate Webinar

Date: Wednesday, September 23, 2020 | Time: 10:00 AM Eastern Daylight Time

Register now >>

When development and compliance are handled separately financial services organizations often run into challenges. These challenges can be remediated with solid IT Automation practices.

Without IT Automation a lot of time and money must be used to remain up-to-date, compliant, and secure. A robust automation strategy is an answer, and 89% of FIs agree: it is one of their top priorities. But only around 18% of the industry is doing this effectively.

Join the latest #FinovateWebinar, where we explore the focus areas that can be streamlined while deploying IT automation resulting inteams that are more productive, reduced errors, improved collaboration, and more time spent on more meaningful, thoughtful work.

The session will look at:

Identifying, preempting, and overcoming internal resistance challenges like a lack of dedicated resources and a lack of executive buy-in
Assessing where you are on the automation journey and how to get started
Overcoming complex use cases and lack of visibility to benefits

Featuring Jamil Mina, Chief Architect for Financial Services, Red Hat and David Penn, Finovate Research Analyst.

Find out more and register for free >>

Share this:

Send Post Twitter LinkedIn Facebook