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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
Vietnam Technological and Commercial Joint Stock Bank, also known as Techcombank, has tapped data-driven personalization expertPersonetics to facilitate AI-powered money management capabilities for its clients.
Techcombank is leveraging the partnership to help promote financial wellness among its nearly 11 million customers. Personetics’ expertise in providing personalized banking experiences will bring the bank’s customers personalized, automated money management capabilities. For example, Personetics will help Techcombank analyze customers’ financial transactions, aggregate bank accounts, and provide valuable insights about unexpected payments, excessive spending, and insufficient account balances. As a result, customers will receive tailored suggestions on savings, asset growth, and card usage to help achieve their goals.
“At Techcombank, our mission is to revolutionize the way our customers manage their finances to achieve more in life,” said Techcombank Chief Digital Officer Pranav Seth. “We believe that data-led insights and personalized financial solutions are the key to unlocking true financial wellness and will enable our customers to make smarter financial decisions that align with their unique goals and challenges. From identifying new savings opportunities to proactively monitoring spend, our ultimate goal is to empower our customers with unprecedented convenience and control. Our partnership with Personetics marks a significant milestone in our long-term vision of enhancing our customers’ lives by making banking hyper-personal to each and every customer.”
Techcombank has already undergone a beta testing period with Personetics that included 10,000 end customers. After three weeks, the bank saw savings balances increase 9%, had average log-in rates increase from 14.2 times per month to 77.3 times per month, experienced a 43.7% increase in installments volume, and a 32% increase in total installment value.
Headquartered in New York, and with offices in London, Tel Aviv, and Singapore, Personetics counts more than 135 million bank customers across the globe. The fintech was founded in 2010 and strives to help banks create “self-driving finance” experiences for its customers. Under this concept, banks leverage AI to proactively act on behalf of their clients to help them achieve their financial goals.
Last November United Overseas Bank tapped Personetics for its Auto-Save feature that finds “safe-to-save” funds by analyzing a user’s spending habits over time. The fintech partnered with sustainability-as-a-service company Ecolytiq after Earth Day last year to launch Sustainability Insights, a tool that analyzes consumers spending to show them the carbon emissions of their spending and investments.
An alum of FinovateFall 2016, Personetics has raised $178 million from investors including Thoma Bravo, Warburg Pincus, Lightspeed Venture Partners, and more. David Sosna is CEO.
Personetics launched its Sustainability Insights solution this week, giving consumers visibility into the carbon emissions of their spending and investments.
The new offering is made possible thanks to a partnership with sustainability-as-a-service company ecolytiq.
The launch of Sustainability Insights comes less than a month after the company introduced new proactive cash flow management functionality on its platform.
Financial data-driven personalization innovator Personetics announced the launch of a new offering, Sustainability Insights, to help financial institutions respond to consumer demand – and increasing expectations from regulators — for sustainable, environmentally-responsible, climate-aware finance. The new solution has been made possible courtesy of Personetics’ partnership with sustainability-as-a-service company ecolytiq, and will enable customers to see their own carbon footprint, as well as suggest ways they can reduce the impact of their transactions on the climate by pursuing greener spending options and financial objectives that are support climate sustainability.
“Personetics Sustainability Insights are the next evolution in sustainable finance,” Personetics CEO David Sosna said. “Beyond just showing back customers their carbon footprint, we offer them specific actions that they can take today to reduce their carbon impact, choose climate-friendly savings goals, and push the industry in a greener direction.”
Sustainability Insights offers consumers a personalized, holistic “financial map” that graphically shows the carbon emissions of customer spending and/or investments. The solution also offers personalized insights and advice, tailored to the customer’s financial profile, to help them reduce those carbon emissions. The recommendations range from the more modest, for example, transacting with a different, more eco-conscious merchant, to the more comprehensive, such as setting up a savings plan to pay for the installation of solar panels on a home. Sustainability Insights also leverages quizzes and feedback insights to enhance the accuracy of its recommendations. In a statement, Personetics noted that the solution is based on the company’s “four pillars of sustainable finance” strategy; namely, that the technology be integrated, relatable, interactive, and actionable.
Sustainability Insights is also designed to have benefits for banks and financial institutions, as well as for their customers. For one, Sosna highlighted the ability of the solution to improve customer engagement, and open up new opportunities for cross-selling. “This will create deeper relationships with banking customers and ultimately support banks’ ESG reporting,” Sosna explained. “Every financial institution can be a leader in green banking with Sustainability Insights.”
A Finovate alum since 2016, Personetics serves more than 80 financial institutions in 30 global markets, and reaches 120 million customers. An innovator in the field of financial data-driven personalization, customer engagement, and advanced money management capabilities for financial services, Personetics is dedicated to what it calls “the future of self-driving finance” in which banks are able to serve their customers’ financial wellness needs proactively.
Speaking of which, earlier this month Personetics introduced new “proactive cash flow management” capabilities on its platform. The offering is geared toward helping mitigate liquidity issues that customers face that often lead to overdrafts. Proactive cash flow management predicts 70% of overdraft situations, reduces the frequency of low balance incidents, provides personalized recommendations to help fix overdrafts, and helps enhance customer relationships with their financial institution, leading to higher customer lifetime value (CLV).
“Progressive banks all over the world are seeking new ways to help customers with their money management,” Jody Bhagat, President of Americas at Personetics, said when the cash flow management capabilities were launched. “By adopting a data-driven, personalized approach, banks can unleash their creativity in delivering tailored solutions and treatments that put customers’ financial wellness at the center of the experience.”
This week’s Finovate Global will take a look at some news from a pair of European alums that are expanding into new markets and collaborating with fellow fintechs.
First up is Finland’s ReceiptHero, which announced this week that it has launched operations in Switzerland. The launch is part of a multi-party collaboration with Noerdkantine – which refers to itself as a “charming and diverse event location with probably the most beautiful roof garden in Zurich – along with the business’ POS provider, TC POS, and its card payment provider Worldline. Noerdkantine is the first international merchant to take advantage of ReceiptHero’s services.
“This has been a fifteen-month process in the making,” ReceiptHero Country Manager, DACH, Mikko Rieger said. “We’re excited to have finally got the core platform now setup in Switzerland and we’re ready to onboard merchants.” Added Christian Mattle, Managing Director of Zucchetti Switzerland SA, the company behind TC POS: “We’re happy to be part of this milestone for ReceiptHero and we’re excited to support with rolling out the service towards our other Swiss merchants.”
Founded in 2019 and making its Finovate debut in Berlin, Germany at FinovateEurope a year later, ReceiptHero enables digital receipts from merchants to be delivered directly to customer banking and accounting apps. On a mission to “banish the paper receipt” and replace it with an alternative that adds value to purchases while putting a premium on privacy, ReceiptHero is building a digital ecosystem for receipts that benefits both business and individual consumers. Courtesy of ReceiptHero’s API platform, customers get the same data available on a paper receipt, including tax amounts, company information, and product level data. Individual customers benefit from having more enriched transaction data imported directly into their banking apps, which enhances the ability of features like budgeting to give users more accurate spending insights.
Importantly, the inclusion of international digital payment and transactional service company Worldline will make it easier for ReceiptHero to secure additional partnerships in Switzerland as well as throughout Europe.
“It’s been a long time coming, but it’s great that we now have ReceiptHero up and running,” Worldline Head of Partner Management Daniel Wirthlin said. “We look forward to being part of the sustainability journey and support our partner ReceiptHero to provide real and add-on value to merchants based on their existing terminal infrastructure in the DACH region.”
Next up is news from Latvian fintech Nordigen, which most recently appeared on the Finovate stage at FinovateEurope 2019 in London. The company leverages open banking and its account data analytics technology to help banks and lenders make faster, more accurate credit decisions. Offering account-based income verification, transaction categorization, and behavioral scoring solutions in 13 countries, Nordigen announced a pair of partnerships this week that underscore how its technology can benefit a variety of fintechs and financial services companies.
Early in the week, Nordigen announced that it was teaming up with SME lending platform Spotcap. The Lending-as-a-Service provider will use Nordigen’s technology – specifically the company’s access to financial transactions and enhanced credit reports – to make more thorough analysis of borrower finances en route to better credit decisioning.
“With Nordigen’s API, Spotcap can securely and quickly gather customer data to enhance existing products,” Spotcap SVP of Technology Viktor Kocherga said. “We share a joint purpose, to create convenient and comprehensive services using data, and Nordigen has the necessary tools to help us achieve this.”
Later in the week, Nordigen announced that it was also partnering with personal finance management app Everst. The two companies will collaborate to enable Everst to provide its users with a comprehensive financial overview that includes transactional data. Everst founder and CEO Felix Goosmann referred to Nordigen as “the perfect partner” in its goal of “challeng(ing) that status quo of personal finance management.” He added that the two companies “share a common goal of broader access to open banking.”
Available on both iOS and Android, Everst’s app includes a multi-currency dashboard, and the ability to connect multiple accounts from up to 2,000 banks and fintechs.
“Through the use of integrated PSD2-regulated APIs, Nordigen safely provides Everst with the necessary open banking data for their app,” Nordigen CEO and co-founder Rolands Mesters said. “Our account information services supply the application with crucial financial information needed for automation and an excellent overall user experience.”
Nordigen was founded in 2016, and is headquartered in Riga. In addition to its partnerships with Spotcap and Everst, the company also has teamed up this year with Denmark-based Buy Now Pay Later company Anyday and accounting solution provider CH Konsultatsioonid which serves customers in Estonia, Finland, and Lithuania. Nordigen has raised $4.2 million in funding from investors including Black Pearls VC, Inventure, Change Ventures, and Seedcamp.
FinovateEurope 2022 is right around the corner. If you are an innovative fintech company with new technology to show, then there’s no better time than now and no better forum than FinovateEurope. To learn more about how to demo your latest innovation at FinovateEurope 2022 in London, March 22-23, visit our FinovateEurope hub today!
Here is our look at fintech innovation around the world.
Leading Hong Kong-based virtual bank ZA Bank earned a Type 1 SFC license to deal in securities, the first financial institution of its kind in the territory to do so.
Courtesy of an investment from Thoma Bravo, personalization and customer-engagement solution provider for financial services companies Personetics has raised $85 million in growth funding. Updated valuation information was not disclosed.
Calling data-driven personalization and customer engagement “the battleground for financial institutions” worldwide, Personetics CEO and co-founder David Sosna said that banks and financial services providers are rightly moving toward a more proactive relationship with their customers. “Personetics provides financial institutions with the most comprehensive engagement platform on the market, enabling agility and differentiation with an agile delivery for quick business impact,” Sosna said.
Personetics’ technology boosts customer engagement by analyzing financial data in real-time, learning financial behaviors, anticipating needs, and then acting on the user’s behalf. The company’s enriched data, actionable insights, financial advice, and automated wellness solutions can be used by retail banks, small businesses, wealth management firms and others to increase digital customer engagement by as much as 35%, account and balance growth of 20%, and realize gains of 17% in the adoption of personalized recommendations and advice.
Making its Finovate debut in 2016 at FinovateEurope in London, Personetics raised more than $160 million in funding last year from investors including Viola Ventures, Lightspeed Ventures, Sequoia Capital, Nyca Partners, and Warburg Pincus. In the fall of 2021, the company announced a partnership with Europe-based financial services group KBC to increase customer engagement on the firm’s mobile app. Last spring, Personetics unveiled its patented, automated cash-flow based savings solution – Pay Yourself First – which has been integrated into U.S. Bank’s mobile app. Note that U.S. Bank won Best Customer Experience at the Finovate awards in 2019 for its mobile banking technology.
“Personetics’ PYF intelligent algorithms take the guesswork out of setting money aside for saving or investing and acts on behalf of customers,” Personetics President for Americas Jody Bhagat said. “It’s another example of how Personetics is helping financial institutions deliver hyper-personalized solutions for their customers, and bringing to reality its vision of Self-Driving Finance.”
In a round led by Warburg Pincus, data-driven personalization and customer engagement solution provider Personeticshas raised $75 million in new funding. The round brings the company’s total funding to $93 million.
“The financial services industry is reaching a tipping point in mobile adoption and setting a new standard in Smart Personalized Engagement,” Personetics CEO and co-founder Davis Sosna explained. “Personetics has set out down this path and has launched its vision of Self-Driving Finance. We are looking to quickly expand our global footprint with new partners and clients, and support our existing customers with innovative business solutions. We are very excited to be partnering with Warburg Pincus on this journey.”
Personetics teams up with banks and other financial institutions to help them better engage their customers, and to make it easier for them to understand and make the financial decisions they need to improve their lives. The company’s automated financial wellness programs help users reach long-term financial goals by leveraging technologies like AI-driven chatbots to provide personalized, relevant, and timely financial advice and recommendations.
A Finovate alum since 2016, Personetics customers include leading global banks such as U.S. Bank in the U.S., RBC in Canada, Metro Bank in the U.K., UOB in Singapore, and MUFG in Japan. More than 95 million bank customers around the world are using solutions and services enhanced by Personetics’ technology; the company claims its customers are recognizing gains of as much as 35% in their mobile app engagement and a 20% increase in customer account and balance growth.
Last fall, the company announced a partnership with Santander UK to leverage AI-driven personalized insights to boost engagement and enhance the customer digital experience. Together, the two firms launched a new digital solution called My Money Manager that offers cash flow analysis, payment reminders, and other personalized financial insights. In August, Personetics teamed up with Israel-based Discount Bank to launch its auto savings solution, Smart Save.
Financial-identity-as-a-service (FiDaaS) pioneer – and FinovateFall alum – Juvo announced earlier this week that it is working with Mastercard’s Latin America and Caribbean (LAC) team to bring its FiDaaS platform to financial institutions throughout the region.
“Financial institutions across LAC face a dilemma,” Juvo CEO and founder Steve Polsky explained. “Consumers can’t demonstrate their creditworthiness to gain access to credit. Without access to credit, however, consumers can’t establish creditworthiness.”
Juvo’s technology leverages machine learning to analyze transaction data to assess an individual’s ability to repay loans and meet other financial obligations. The company’s partnership with Mastercard is in large part a product of its participation in Mastercard’s Start Path fintech startup engagement program last August. Headquartered in San Francisco, California, Juvo was founded in 2014.
Innovation in the wealth management space is increasingly an international affair. This week, Israel-based portfolio construction technology provider BondIT announced that it has agreed to merge with Germany’s Scorable. Headquartered in Berlin, Scorable provides AI-powered credit analysis and will, per this transaction, combine its technology with BondIT’s in order to offer an integrated portfolio-management-and-research-as-a-service solution for asset managers and financial advisors.
“Fixed income investors still rely heavily on manual-driven procedures, but in light of market and cost pressures, intelligent automation is increasingly necessary to stay competitive,” said BondIT CEO Etai Ravid. “Merging our technologies allows us to even better serve the evolving digital needs of our clients by helping them optimize their portfolio and risk management to boost efficiency, performance and scale.”
Making its Finovate debut at FinovateFall in 2016, BondIT offers a scalable platform that uses both machine learning and data science to provide financial analysts and advisors with optimized portfolios and portfolio analysis. Founded in 2012 and based in Herzliya, Israel, BondIT has raised $18.5 million in funding from investors including Fosun International.
Here is our look at fintech around the world.
Central and Southern Asia
Fintech Futures profiles Indian fintech PayNearby that is leveraging small, brick and mortar retailers to provide ATM and branch banking services.
Pakistan fintech Tag earns “in principle” approval for an electronic money institute license from country’s central bank; plans to launch financial superapp.
Express Computer looks at the evolution of fintech in India.
Latin America and the Caribbean
Banco Pichincha Peru teams up with U.S.-based no-code mobile security platform Appdome to secure its mobile app.
The Central Bank of the Bahamas launches digital sand dollar, a central bank digital currency (CBDC).
Brazil’s central bank launches PIX instant payments platform; suggests possible return of WhatsApp.
Asia-Pacific
Singapore’s Lu International and Thailand’s Kasikornbank (KBank) partner to introduce new wealth management platform.
P2P investment network SeedIn, based in Singapore, announces rebranding to BRDGE; expansion to Indonesia.
Hong Kong based digital payment services platform Statrys raises $5 million in funding.
Sub-Saharan Africa
The days of paper checks in South Africa are numbered according to a joint communique from the country’s Reserve Bank, Financial Sector Conduct Authority (FSCA), and other government agencies and banking industry associations.
Chipper Cash, which offers no fee, P2P payment services in seven African countries, raises $30 million in funding.
Nigerian fintech Wallets Africa partners with Visa to provide customers with physical Visa cards for domestic and international payments.
Central and Eastern Europe
Revolutintroduces Open Banking options for its German customers.
German fintech and challenger bank Vivid Money secures $17.6 million in funding.
Austria’s Raiffeisen Bank International (RBI) goes live with its API marketplace.
Middle East and Northern Africa
UAE-based payment service for retailers Spotii announces expansion to Saudi Arabia.
Trade Arabia takes a look at the fintech agreement between the Israeli Securities Authority (ISA) and the Abu Dhabi Global Market Financial Services Regulatory Authority (ADGM FSRA).
Two Israeli companies – ChargeAfter and Personetics – join Visa Fintech Partner Connect to bring payment technology innovation to Europe.
Putting artificial intelligence to work to help boost customer engagement in financial wellness, Personetics has announced a new partnership with Santander UK. Together, the two companies are offering a new digital solution, My Money Manager, integrated into Santander UK’s mobile banking app.
My Money Manager is designed to give users ready access to a variety of personalized, data-driven insights into their finances. The intelligent app learns as it is used, incorporating customer behavior, preferences, and feedback to provide alerts and tips to help keep users on track. Among the features of My Money Manager are expected deposit dates for recurring payments, push notifications for changes in scheduled payments, purchase analysis – including insight into category spending – as well as notification of expiring subscriptions and cards.
“We’re proud to be working with Santander to provide the technology to deliver personalized, proactive insights that significantly impact a customer’s financial confidence and ability to make lasting improvements to their financial situation,” Personetics CEO and co-founder David Sosna said. “Santander’s continued investment in customer-centric technologies demonstrates their innovative approach to customer engagement and digital innovation to better service their customers in a very tumultuous time.”
A Finovate alum since 2016, Personetics provides a customer engagement platform for financial services companies that enhances the financial customer journey with personalized insights, recommendations, and guidance. The platform leverages AI-driven chatbots to deliver contextual, financial advice and recommendations to help users reach their financial goals. Personetics notes that it’s technology has boosted digital engagement by 35% and saved new customers an average of $2,400 a year.
“My Money Manager is the result of a new kind of partnership between Santander and Personetics,” Santander UK Head of Customer Journey Design Andy Warren said. “Working collaboratively, the Personetics team is an extension of our internal teams, generating new use cases and co-creating beyond off-the-shelf solutions. Building long-lasting and meaningful relationships with our strategic partners is key to accelerate Santander’s digital transformation. We’re proud to bring innovation to our customers.”
Headquartered in Tel Aviv, Israel, and New York, Personetics announced an extension of its partnership with Discount Bank in August. The new agreement helped the bank launch Smart Save, an auto-savings solution. In April, the company teamed up with Hyundai Card to add personalized insights as part of a new service called “Spending Care by Personetics.” Also this spring, Personetics joined the Avaloq.one ecosystem.
Fenergoteams up with PwC to provide KYC compliance and client onboarding as managed services.
SumUpforges partnership with German fintech Penta which will offer the company’s card reader to its customers.
Personeticsjoins Amazon Web Services (AWS) Partner Network (APN) Global Startups Program.
Temenosinks partnership with Egyptian National Post Organization.
Maybank Group, the fourth largest bank by assets in Southeast Asia, goes live with Avaloq’s banking suite.
Installment payment specialist Splititpartners with smart bed solution provider ReST.
SoFiscores New York BitLicense, which will permit the company to offer crytocurrency trading services in the state.
Jack Henry to provide a comprehensive technology upgrade, including deployment of its SilverLake core system, for Parkside Financial Bank & Trust.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.
Blockchain-Based Payments and Rebooting the Financial System.
Around the web
BioCatchbeefs up insights on behavioral biometrics platform.
Fujitsu partners with Personetics to leverage Personetics’ cognitive AI recommendation engine for its new personalized banking cloud service.
AutoRABIT partners with nCino to help banks deploy software solutions on the nCino Bank Operating System faster.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.
JumioPartners with Philippines Remittance Provider I-Remit
Around the web
Sezzle’s Karen Hartje wins recognition from Minneapolis/St. Paul Business Journal as its 2019 CFO of the Year.
FISearns number one ranking for risk management and compliance technology solutions from Chartis RiskTech100 for the fifth year in a row.
Kineticaannounces integration of NVIDIA RAPIDS to enhance performance of its Active Analytics Platform.
Fintech Finance interviewsPersonetics’ President of the Americas Jody Bhagat.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.
BlendIntegrates with Mortgage Credit Specialist Avantus.
Around the web
Recognise Financial Services to deploynCino’sBank Operating System.
NCR announces plans to acquire Midwest POS Solutions.
Courtesy of a new partnership with Personetics, Metro Bank launches its Business Insights solution for business customers.
Revolutteams up with Bottomline, enabling real-time payment services to its retail and business customers in the U.K.
As part of a new initiative, open banking specialist NDGIT to bring its PSD2 Compliance APIs to Switzerland.
3E Software’s Teslar Softwareadds Pendleton Community Bank to list of clients.
Overbond, FI.SPAN, and Finn.AI among 12 Canadian fintech startups chosen for U.K. trade mission.
CardFlight’sSwipeSimple terminal available on PAX A80.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.
