Finovate Global

Finovate Global Africa: Revolutionizing Payments and Promoting Inclusion with Paga’s Tayo Oviosu

Finovate Global Africa: Revolutionizing Payments and Promoting Inclusion with Paga’s Tayo Oviosu
By David Penn Posted on
Categories: Finastra, Finovate Global, Hawk:AI

This week on Finovate Global, we feature an extended conversation with Paga founder and CEO Tayo Oviosu.

Serving more than 21 million unique users in Africa, Paga is a payments and financial services ecosystem that makes it easy for people to request, send, and receive money; pay bills; get remittances and more. Founded in 2009, Paga is Nigeria’s leading mobile money company.

We caught up with Tayo Oviosu to discuss the current state of fintech in Nigeria and in sub-Saharan Africa, in general. We also talked about how Paga is helping boost financial inclusion and empowerment in the region, and what we can expect from the company in 2023.

Paga was recently recognized with placement on the CB Insights 250 list – one of seven African start-ups featured. What is going right with fintech in sub-Saharan Africa these days? 

Tayo Oviosu: It was an honor to be ranked by CB Insights in its Fintech 250 list and, as one of only seven African start-ups featured, it speaks to the pioneering approach we are introducing to the world – revolutionizing payments and creating a financial services ecosystem for Africa.

As sub-Saharan Africa gains recognition on the global stage, we are seeing innovative and pioneering products emerge and rise in popularity amongst consumers, diversifying the products they can choose from.

In 2020, we saw Stripe acquire Nigerian fintech Paystack – which disrupted the ecosystem and spoke to a future-oriented outlook that has validated the region as an exciting space, full of potential. This speaks to the increase in funding and investment opportunities in the region.

As the ecosystem continues to rapidly grow, the vision of an integrated African market is closer to being realized, with new opportunities constantly emerging. At Paga, this is something particularly pertinent to our mission of making life possible for businesses and individuals. Our consumer ecosystem (Paga) helps people send, pay, and bank digitally. We now serve over 21 million unique users at our agents and consumer direct channels. We developed our seller ecosystem (Doroki) to help businesses digitize their payments and to manage their business operations digitally. Our Platform-as-a-Service offering enables ecosystem businesses and developers to build, launch, and grow, via our API infrastructure. 

Looking at Nigeria specifically, what is the most interesting thing going on in fintech in Nigeria right now?

Oviosu: We are seeing more options for customers come to fruition through a growing market. Fintechs are competing innovatively to meet customers’ different needs with various tailored products.

Subsequently, there are more lending products and services, which are crucial in affording consumers more flexibility, and options to help them reach their goals and needs, and unlock their potential.

Overall, the landscape is improving in terms of communication between companies and regulators – helping firms overcome short and long-term obstacles in compliance.

The recognition of Paga amongst such a global cohort speaks to the innovation we are driving – and the calibre of our ecosystem. Our market potential, investor profile, technological innovation, and business relationships are on a global scale. To have a Nigerian platform lauded globally is an achievement in the Nigerian fintech space in and of itself.

Let’s talk about Paga. What services does Paga offer and who is the company’s target market?

Oviosu: Paga offers an extensive, hybrid payments ecosystem for online and offline customers. We make it easy for people to send, pay, and bank digitally.

For the individual customer, we allow simple seamless payment transactions, transfers, and bill payments – embedding our services into the daily needs of our users. We also help businesses to achieve their goals; powering reliable, real-time transactions, allowing online payment collections, and bill payments – all with minimal transaction charges. For Paga agents in our offline channels, we create jobs and incentives for those helping serve their communities – and also offer financial support via our overdraft offering. We also help developers to build, by enabling them to leverage our extensive platform via our (payment) APIs and providing them with the needed technical support.

In November, we launched our cards in partnership with Visa – both physical and virtual cards – enabling our consumers to pay at over 100 million merchant locations globally, anywhere Visa is accepted. This is just another example of how we make life possible for all our users.

Our current target market is largely contained in Africa, and driving accessibility to what is still a comparatively under-served market. That said, we have plans to expand beyond this and we will keep you posted on our journey.

What makes Paga unique in the payments business?

Oviosu: Paga emerged within the context of a largely cash-dependent economy, with both individuals and businesses suffering from this inefficiency. We took on the mission of improving financial accessibility in Africa as part of the digital payments revolution – and our growth is ever-accelerating as we do so. Our transaction values are soaring: from achieving our first two trillion Naira (over $4 billion based on current official exchange rates) from January 2012 to March 2020, to achieving our most recent two trillion Naira from February 2022 to September 2022 – in just eight months!

Our ecosystem aims to solve payments and services for consumers and sellers, but what makes us unique is our ecosystem approach. We understand that cash is still popular in Africa, and so we provide onramps and offramps in order to increase our reach. Our on-and-offline infrastructure makes us accessible and we pride ourselves on our deeply connected ecosystem – connecting our users to all the banks, enabling seamless transactions to individuals and merchants, and ensuring convenience for our users in their day-to-day lives.

Our customer-first approach is embedded into our DNA, and as we enter new phases of innovation, we strive to solve problems and provide opportunities for our users – whether that be helping people to save, helping businesses digitize, or offering lending services to consumers and SMEs amongst others. Foundational to this is our Platform-as-a-Service and our strong infrastructure – for consumers, sellers, and third parties.

You recently launched a Visa-branded virtual naira card. Why virtual first?

Oviosu: We wanted to address the need in Nigeria for effective virtual cards. As a digital financial services company, we felt a digital product would adhere to our mission and address our customers’ needs quickly and effectively. We have always sought to simplify the use of and access to payments and financial services.

Customers are able to activate their digital cards in less than 20 seconds – immediately gaining access to Visa’s global network. Moreover, for both physical and virtual, we offer benefits unique to Paga’s digital platform, such as real-time transaction notifications, seamless payments via unique ‘JustPaga.me’ pages, and unique Nigerian Uniform Bank Account Numbers (NUBANs) that serve as added protection for the card.

Paga and Visa have worked together before. What makes Visa a good partner for Paga right now?

Oviosu: On our mission to power payments and accessibility, our partnership with Visa has facilitated the growth of our reach. Visa’s significant coverage means we can reach even more consumers and diversify our offerings for our existing consumers. Through our strategic partnership, we can carry more Africans into the financial system and bridge the accessibility gap.

The partnership has also further strengthened aspects such as reliability and security – facilitated in collaboration with Visa’s Cybersource in launching our direct online card processor. The partnership has been instrumental in bettering the user experience.

What can we expect from Paga in 2023? New services? New markets?

Oviosu: We are focused on deepening our current offerings in our ecosystem. We are staying true to our customer-focused mission and are constantly seeking to better serve all our users.

In 2023, we expect to see more significant partnerships occurring in the fintech space, as well as more niche focuses. This will widen options for businesses and consumers to meet their needs. More widely, this will accelerate economic growth as jobs are created, and infrastructure is improved. We are also looking to increase our reach. Currently, our customer base stands at over 20 million, with 140,000 agent points. We are projected to reach 40 to 50 million users in Nigeria – but are also looking beyond this. Earlier last year, we announced our operational license in Ethiopia – in partnership with the Bank of Abyssinia – and as we continue to work towards making it simple for people to send, pay, and bank digitally, we invite you to watch this space!

Here is our look at fintech innovation around the world.

Latin America and the Caribbean

  • TechCrunch profiled Mexican fintech Zenfi.
  • Mexico-based “fintech meets healthtech” startup Medsi raised $10 million in debt financing.
  • Want to learn more about the new fintech law in Chile? InvestChile has you covered with a new e-book.

Asia-Pacific

  • Indonesian fintech iSeller raised $12 million in Series B funding to help businesses digitize their sales.
  • Bangladesh’s central bank launched its QR code payments system nationwide this week.
  • Philippine-based payments processing firm PayMongo introduced new president and CEO Jojo Malolos

Sub-Saharan Africa

  • South African cross-border money transfer company Mama Money announced a partnership with Zimbabwe’s AFC Commercial Bank.
  • Zawya looks at the relationship between financial literacy and the rise of insuretech in Africa.
  • Ecobank and MTN teamed up to launch mobile money microfinancing in Guinea

Central and Eastern Europe

  • Germany-based fraud prevention company Hawk AI secured $17 million in Series B funding.
  • Munich Re and Unifiedpost announced a new strategic partnership this week.
  • Lithuanian technology company iDenfy to provide identity verification and AML services to Finora Bank.

Middle East and Northern Africa

  • Egyptian embedded finance provider XPAY teamed up with Finastra to help support its growth agenda.
  • MoneyGram announced a strategic partnership with MENA-based VoIP solution, BOTIM.
  • Open ecosystem regtech firm Konsentus went live in the Middle East and North Africa this week.

Central and Southern Asia

  • Worldline launched its digital payments suite for small businesses in India.
  • Bangaldesh Finance announced a partnership with SM Fintech.
  • Forbes India looked at the country’s “matuing fintech ecosystem.”

Photo by McBarth™ Obeya

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Finovate Global Israel: Earnix Introduces New CEO, 40Seas Raises $111 Million, and a Look at Early Stage Startups

Finovate Global Israel: Earnix Introduces New CEO, 40Seas Raises $111 Million, and a Look at Early Stage Startups
By David Penn Posted on
Categories: Alumni News, Daily news, Earnix, Finovate Global, Nubank, Salt Edge

Earnix, an Israel-based company that provides insurers and banks with real-time, dynamic pricing and rating solutions, introduced a new Chief Executive Officer this week. Robin Gilthorpe will take over the top spot at the firm effective February 1st, replacing outgoing CEO Udi Ziv, who served as Earnix’s CEO for six years.

“Today’s end-customer demands unparalleled experience, alongside highly personalized and customizable solutions,” Gilthorpe said in a statement. “Earnix solutions serve as the go-to platform for financial services companies to address the growing demands of the world’s leading financial and insurance companies.”

Gilthorpe is a finance and insurance industry veteran with more than 25 years of experience at firms such as TIBCO, Vertexone, and Watersmart Software. He was most recently Chief Operating Officer at insurtech company Salty where he helped generate a “nine-figure outcome” in the firm’s sale to CDK Global.

Founded in 2001, Earnix made its Finovate debut in 2016 at FinovateSpring in San Francisco. In the years since then, the company has forged partnerships with companies like AI cloud platform DataRobot, cloud insurance software company Majesco and, last fall, J.D. Power. Also last fall, Earnix unveiled its Underwrite-It solution which helps businesses build and manage rules and decision logic to enhance decision-making during the underwriting process.

Earnix has raised more than $100 million in funding. The company includes Insight Partners, Israel Growth Partners, and Jerusalem Venture Partners (JVP) among its investors.

Israel-based cross-border trade financing company 40Seas secured $111 million in financing this week. The total includes $11 million in seed funding and a $100 million credit facility.

The seed funding round was led by Team8 and featured participation from ZIM Integrated Shipping Services. ZIM also was the entity behind the $100 million credit facility 40Seas received this week. The agreement comes with an option to extend the credit facility to $200 million.

40Seas leverages AI and data analytics to determine creditworthiness, and offers flexible payment arrangements to provide small importers and exporters, freight forwarders, and sourcing agencies with critical working capital. The company made its soft launch in October of last year and says that it already has financed transactions for “dozens of SMEs.”

The Organization for Economic Cooperation and Development (OECD) reports that small businesses represent more than 40% of all cross-border trade volume. Nevertheless, compared to large, multinational corporations, SMEs are “seven times more likely to be denied trade financing,” according to the World Trade Organization. Among the obstacles to these firms are siloed banking jurisdictions, working capital constraints, legacy processes, and more. To this end, 40Seas helps exporters get paid as quickly as possible and gives importers payment options that enable them to grow their businesses without incurring sizable additional debt.

“Given today’s harsh macroeconomic conditions, now more than ever, SMEs need easy access to financing to have the best chance of survival,” 40Seas co-founder and CEO Eyal Moldovan said.

40Seas is headquartered in Tel Aviv and has offices in New York City, Toronto, and Shenzhen.

Last month CTech published a short list of what it called the “five most promising early-stage fintech startups” in Israel. The list was based on the opinions of “prominent investors in the Israeli market” and looked at both “business potential” and “managerial depth.”

The businesses represented included travel insurance (Faye), an automated accounting platform (Trullion), a compliance platform (Sedric), a loan exchange for SMEs (Lama AI), and a payments workflow automation company (Nilus). Combined, the five companies have raised more than $47 million in funding from investors including Viola Ventures, F2, Third Point Ventures, Greycroft, Homeward Ventures, StageOne, Foundational Capital, and Bessemer Venture Partners.

We’ll keep an eye on these and other innovative fintechs that are helping build Israel’s unique fintech ecosystem.

Here is our look at fintech innovation around the world.

Central and Southern Asia

Latin America and the Caribbean

Asia-Pacific

Sub-Saharan Africa

Central and Eastern Europe

Middle East and Northern Africa

Photo by Haley Black

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Finovate Global Scandinavia: Subaio Partners with Aiia, Boost.ai Brings Conversational AI to DNB

Finovate Global Scandinavia: Subaio Partners with Aiia, Boost.ai Brings Conversational AI to DNB
By David Penn Posted on
Categories: Aiia, Alumni News, Finovate Global, Jumio, Scalable Capital, Subaio

Denmark-based Subaio announced this week that it was teaming up with fellow Danish fintech – and fellow Finovate alum – Aiia. Subaio will leverage its partnership with Aiia to better assess creditworthiness for its new white label offering. The collaboration will streamline creditworthiness assessment through a combination of Aiia’s access to financial data and Subaio’s recurring payments detection technology.

“To create automation and a product that works for solid credit scoring across industries, we need as solid and deep quality of data as possible to label the transactions and categorize them afterwards,” Subaio Chief Commercial Officer Soren Nielsen said. “That’s why we chose Aiia to help us bring this next exciting step in the Subaio journey up to speed.”

In some ways, partnerships like this are being encouraged by regulatory decisions. The EU’s revised Consumer Credit Directive of 2021 mandates that financial services firms document customer income and recurring expenses before offering financing to help lower the number of non-performing loans.

“With Aiia, Subaio will be able to offer their customers a hassle-free, cost-efficient and data-driven solution to assess creditworthiness,” Aiia SMB & Fintech Director Tanya Slavova said. “With our high quality data in mind, this open banking empowerment will grant borrowers better loan assessments based on the accurate overview of the consumer’s actual financial situation.”

Founded in 2016 and headquartered in Denmark, Subaio made its Finovate debut at FinovateEurope 2020 in Berlin. At the conference, the company demoed its white label subscription management service, which gives customers a comprehensive overview of their recurring payments, helps them cancel unwanted subscriptions, and provides notifications to enable customers to avoid “subscription traps.” The company returned to the Finovate stage two years later for FinovateEurope 2022 in London with a demo of its automatic creditworthiness assessment solution.

Subaio has raised $4.9 million in funding from investors including Global PayTech Ventures. Thomas Laursen is CEO.

Making its Finovate debut at our all-digital FinovateEurope 2021 conference, Copenhagen, Denmark-based Aiia was launched in 2017. A leading open banking platform in Northern Europe, the company demoed its account-to-account payment services at FinovateEurope 2021, showing how the technology facilitates everything from one-off payments for ecommerce to bulk payments for SMEs using a single API. Aiia was acquired by Mastercard in the fall of 2021 for an undisclosed amount. Rune Mai is CEO and co-founder.

In other fintech news from the Nordics, Boost.ai, a Finovate alum from Norway, announced that it will bring its conversational AI technology to Nordic bank DNB. Specifically, DNB will use Boost.ai’s technology to automate more than half of the bank’s chat traffic with its Aino virtual agent. Aino presently automates upwards of 20% of the bank’s customer service requests. According to DNB, more than one million of its customers have interacted with Aino.

Boost.ai VP of EMEA Sanjeev Kumar praised DNB has “one of the many forward-thinking organizations that are reaping the benefits of embracing a conversational AI solution.” Kumar highlighted the fact that conversational AI helps free up staff to enable them to focus on higher-order and more complex customer service tasks. Headquartered in Oslo, DNB is the largest financial services group in Norway. DNB offers a full range of financial services, including loans and savings, insurance and pension products, as well as advisory services for both retail and corporate customers.

“Artificial intelligence is an important part of our digital strategy,” DNB SVP and Head of IT Emerging Technologies Jan Thomas Lerstein said. “In leveraging AI, our aim is to revitalize our value chains, creating better service for our customers and, of course, value for the bank.” Lerstein added that DNB is evaluating other AI-enabled solutions including voice APIs to help the bank reach “higher levels of personalization.”

Boost.ai made its Finovate debut at FinovateFall in New York in 2019, demoing its virtual agent technology. Founded in 2016 and headquartered in Sandnes, Norway, the company introduced a new CEO – Jerry Haywood – in the fall of 2022. Haywood took over the position from founder and previous CEO Lars Selsås, who will focus on product development and innovation going forward.

Here is our look at fintech innovation around the world.

Middle East and Northern Africa

Central and Southern Asia

Latin America and the Caribbean

Asia-Pacific

Sub-Saharan Africa

Central and Eastern Europe

Photo by Mihis Alex

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Finovate Global China: Ant Group Expands Consumer Finance Business with Major Capital Commitment

Finovate Global China: Ant Group Expands Consumer Finance Business with Major Capital Commitment
By David Penn Posted on
Categories: Finovate Global

China’s recent emergence from severe COVID lockdowns has caught the attention of investors, who sent shares of Chinese companies soaring in the final months of 2022. The momentum has continued into 2023 with many observers and analysts suggesting that, while China’s COVID-related woes may not be over, the country and its $17+ trillion economy may be well on the way back to normal.

Or even better than normal. Even before the COVID crisis, China had shown renewed signs of economic illiberalism that had worried many Western investors. Most prominent of these concerns was the treatment of Chinese entrepreneur Jack Ma. Ma is the co-founder of Chinese technology giant Alibaba Group who stepped down as executive chairman in 2018 and, By the fall of 2020, had departed the board entirely. Rumors swirled that Ma was reacting to pressure from Chinese authorities in the wake of a controversial speech in which Ma criticized both the Chinese regulatory authorities as well as Chinese banks. As New York Times reporter Li Yuan observed in December 2020:

Lately, public sentiment has soured and Daddy Ma has become the man people in China love to heat. He has been called a ‘villain,’ and ‘evil capitalist’ and a ‘bloodsucking ghost’ … Instead of Daddy, some people have started to call him ‘son’ or ‘grandson.’ In stories about him, a growing number of people leave comments quoting Marx: ‘Workers of the world, unite!’

This was a stark reversal for a man who had become, as Li Yuan noted “synonymous with success” in China. As Ma’s star faded, so did the immediate fortunes of his corporation’s star affiliate – Ant Group – which was forced to suspend its IPO slated for that year.

But it appears as if those dark days for Jack Ma and the companies he founded have ended. This week, Ant Group – a major affiliate of Ma’s Alibaba Group that owns Alipay, the world’s largest mobile payment platform – secured approval from the China Banking and Insurance Regulatory Commission to boost the registered capital for its consumer finance unit by more than 2x from 8 billion yuan to 18.5 billion yuan. Ant Group had launched its consumer finance division in 2021 as part of a restructuring effort designed to placate Chinese regulatory concerns. The decision by Chinese authorities is believed to be the clearest indication to date that the dark clouds that have hovered over Ma, Alibaba, and Ant Group have begun to clear.

That said, there is no word yet on whether or not Ant Group’s IPO plans are back on track. For example, CNBC reported this week that Ant Group still has not received a financial holding company license from the People’s Bank of China. Being able to treat Ant Group more like a bank from a regulatory perspective – which would include the firm becoming a financial holding company – was among the chief objectives of the country’s central bank.

Here is our look at fintech innovation around the world.

Central and Eastern Europe

Middle East and Northern Africa

Central and Southern Asia

Latin America and the Caribbean

Asia-Pacific

Sub-Saharan Africa

Photo by zhang kaiyv

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The Best of Finovate Global 2022: Embedded Finance, the Data Economy, and Open Banking

The Best of Finovate Global 2022: Embedded Finance, the Data Economy, and Open Banking
By David Penn Posted on
Categories: Daily news, Finovate Global

This week’s edition of Finovate Global showcases some of the fintech founders and CEOs we’ve had the good fortune to interview this year. From embedded finance to the emerging data economy to the connection between open banking and serving the world’s un- and underbanked, fintech innovators in developing economies continue to deliver for both their local communities as well as for consumers around the world.

Finovate Global Egypt: Cartona CEO and Co-founder Mahmoud Talaat

Cartona embraces the vision of a cashless society, investing in embedded finance and payments. We offer pay after four days or pay in four equal installments every 7-10 days. We have made sure our product is easy to use and seamlessly integrated into the ‘check-out’ section for ordering, with collection being all digital or through our supplier network.

Providing retailers with this technology-integrated financial solution not only boosts financial inclusion but also enables them to grow their business and provide customers with essential products at affordable prices. To supplement our core ordering business, embedded finance is what we believe is a key challenge and we see a clear need for it by retailers in the industry.

Read the rest of our interview with Mahmoud Talaat of Cartona.

Finovate Global Finland: Building a Strong Data Economy with ReceiptHero’s Chris Moore

We are surrounded by data in our daily lives, most of it is unstructured and in hard to reach places. Receipts printed on paper are just that: unstructured and, as a customer, it’s hard to apply that purchase data to good use. Part of my opening remarks at FinovateEurope was that we are showered by amazing digital payment innovations and sadly the post purchase experience has mainly been left to stay in the analog world.

Purchase data is core to building a strong data economy, as this data has so far been siloed and in a format that is hard to receive in real-time. It’s not really been leveraged or valued as it should be. ReceiptHero is breaking down those silos and enabling a world where a consumer can have this data instantly in their banking app or in an approved service where the data is used to better the customer experience. 

Read the rest of our conversation with Chris Moore of ReceiptHero.

Finovate Global UAE: Abdulla Almoayed of Tarabut Gateway on Open Banking in the MENA Region

MENA’s young and tech-savvy population is still underbanked, and a driving factor behind Open Banking’s growth are companies and regulators who are keen to facilitate this huge opportunity in a responsible manner.

Moreover, banks in the region understand the benefits that Open Banking brings to their institutions. Open Banking enables them to stay relevant and to compete in today’s banking sector by providing enhanced digital offerings and customer-centricity.

Tarabut Gateway acts as the matchmaker between service providers and customers, creating a competitive fintech ecosystem where users receive the best, personalized products, and services.

Read the rest of our interview with Abdulla Almoayed of Tarabut Gateway.

Here is our look at fintech innovation around the world.

Sub-Saharan Africa

  • Ghana-based fintech Bezo Money raised $750,000 in new funding.
  • TechCabal featured an interview with Ibrahima Kourouma, co-founder of Paylia and payments platform for African merchants and consumers.
  • The first graduates the new fintech-focused journalism training program sponsored by pan-African banking organization Ecobank Group and AMA Academy were announced this week.

Central and Eastern Europe

Middle East and Northern Africa

  • Egyptian fintech PayMint teamed up with Egypt’s Commodities Exchange
  • The central bank of the UAE announced plans to launch an Instant Payment Platform in 2023.
  • Israel-based fintech Nilus that helps companies better monitor their payment data raised $8.6 million in seed funding.

Central and Southern Asia

  • India’s Cashfree Payments launched its Buy Now, Pay Later offering.
  • Akhtar Fuiou Technologies (AFT), a fintech headquartered in Pakistan, secured approval from the country’s central bank to begin pilot operations for an Electronic Money Institution license.
  • J.P. Morgan made a strategic investment in India-based payment solutions provider, In-Solutions Global (ISG).

Latin America and the Caribbean

  • TechCrunch profiled Mexican lending startup Aviva.
  • Chilean fintech Destacame secured $10 million in Series B funding.
  • Crypto.com became the first cryptocurrency exchange to be granted a Payment Institution License from Brazil’s central bank.

Asia-Pacific

Photo by Valentin Antonucci

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Finovate Global Australia: CBA Launches Tech Hub, ANZ Plus Reaches 100K Customer Milestone, Aussie Regulators Target AMEX

Finovate Global Australia: CBA Launches Tech Hub, ANZ Plus Reaches 100K Customer Milestone, Aussie Regulators Target AMEX
By David Penn Posted on
Categories: Alumni News, Daily news, Finovate Global

Commonwealth Bank of Australia Launches Tech Hub in Brisbane

Over the summer, Australia’s Commonwealth Bank (CBA) unveiled its latest technology hub in Melbourne. This week, we learned that the financial institution’s hub-building game is still strong, with word that that CBA has established another technology hub, this time in the city of Brisbane.

The goal of the new hub, located in Brisbane’s central business district, is to help build the technology community in Queensland writ large. The bank is collaborating with The University of Queensland (UQ), Queensland University of Technology (QUT), and TAFE Queensland to enable students and graduates to participate in CBA’s Tech Associates and Graduate programs. The new hub will also create job opportunities for technology professionals including engineers, cyber specialists, and data scientists.

Commonwealth Bank of Australia Chief Information Officer Brendan Hopper pointed to COVID era trends as one reason why CBA has become especially interested in Queensland. “The COVID pandemic saw many of our technology professionals choose to relocate to Queensland to pursue a change of lifestyle,” Hopper explained. “By having the tech hub in Brisbane, our people based there will still have access to major technology employers like DBA and can make an impact in their work without having to relocate interstate.”

The technology hub in Brisbane is the third such opportunity CBA has launched this year. In February, the bank opened a technology hub in Adelaide.

The Commonwealth Bank of Australia is a multi-national institution with operations in Australia, New Zealand, the U.S., and the U.K. The financial institution, one of the four biggest banks in Australia (along with National Australia Bank (NAB), ANZ, and Westpac) was founded in 1911 by the Australian government and privatized in 1996. CBA had more than one trillion in total assets as of 2020.

ANZ’s Digital Bank Reaches 100,000 Customer Milestone

Speaking of Australia’s big banks, ANZ announced this week that its digital bank, ANZ Plus, has reached 100,000 customers, and more than two billion in deposits.

“New features, better security, along with a suite of tools and coaches to help people save more, combined with competitive rates are driving more people to ANZ Plus than ever before,” ANZ Managing Director of Design and Delivery Peter Dalton said. “(It) is the fastest growing new digital bank in Australia.”

Launched in March, ANZ Plus offers accountholders an everyday account that tracks spending, and a savings account with features to help users reach their financial goals. ANZ Plus offers 3.5% interest on savings for ANZ Save balances under $250,000; and charges neither monthly account fees nor withdrawal fees at major Australian bank ATMs. Additionally, ANZ Plus customers can schedule one-on-one sessions with a financial coach to help them uncover ways that they can enhance their financial wellness, including tips on spending less and saving more.

“We are continually adding new features to improve customer experience,” Dalton said, “and have begun piloting our digital home loan product with staff.”

Other features available on ANZ Plus include biometric logins for iOS users, as well as dynamic CVV, BPAY, pay to PayID, and the ability to join with an international passport.

ANZ – which stands for the Australia and New Zealand Banking Group Ltd – is the second biggest bank in Australia by assets. Headquartered in Melbourne, Victoria, ANZ was founded in 1970 as part of the largest bank merger in Australian history at the time. In the decades since then, ANZ has grown into a multinational banking and financial services entity with more than 51,000 workers, nine million customers worldwide, and more than one trillion in assets.

Australian Regulators Take AMEX to Court

While Australian banks are expanding opportunities for technology professionals and creating new resources for financial technology users, Australian regulators are cracking down on what they believe represents bad behavior on the part of one of financial services’ biggest players.

We learned this week that the Australia Securities and Investments Commission (ASIC) is alleging that a pair of credit cards issued by the local unit of American Express and co-branded with retailer David Jones did not provide adequate explanations about how the cards actually work.

Specifically, regulators have filed a lawsuit claiming that customers were confused about whether they had applied for a loyalty card or a credit card. Further, the lawsuit charges that American Express did not limit distribution to customers that were exclusively interested in cards that enabled them to earn points and receive other benefits. Regulators assert that AMEX was aware of the issue as early as February, but failed to act until July.

“Product providers must monitor and review whether consumers are receiving products consistent with their needs and cannot bring a ‘set and forget mindset’ to product governance,” ASIC Deputy Chair Sarah Court said in a statement. “It is critical that providers respond to poor outcomes they identify by making changes.”

As of this time, neither AMEX nor the company that owns the David Jones department store chain have commented on the lawsuit.

Here is our look at fintech innovation around the world.

Asia-Pacific

  • Tencent’s financial division, Tencent Financial Technology unveiled a new cross-border payments business, Tenpay Global.
  • Tonga Development Bank partnered with Europe-based payments platform BPC.
  • Al Rajhi Bank Malaysia launched a new digital offering, Rize.

Sub-Saharan Africa

  • South African fintech Ukheshe secured new funding from DPI and Fireball Capital.
  • In a bid to boost digital payments, the Central Bank of Nigeria put a limit of $45 on daily ATM withdrawals.
  • Finclusion, a credit-based neobank based in the Republic of Mauritius, raised $2 million in equity financing and rebranded officially to “Fin.”

Central and Eastern Europe

  • Ukraine will be the first country to benefit from the new cross-border payments partnership forged between Mastercard and Paysend.
  • Deutsche Bank announced a partnership with NVIDIA to encourage the use of AI and machine learning in financial services.
  • German corporate financing platform FinCompare partnered with ING Germany.

Middle East and Northern Africa

  • A pair of Egypt-based fintechs – consumer financing platform One Finance and BNPL provider ADVA One – announced a partnership this week.
  • Saudi Araban fintech Tweeq secured an e-money license from the kingdom’s central bank, SAMA.
  • bondIT, a fixed income investment technology company based in Israel and New York, raised $14 million in funding.

Central and Southern Asia

  • U.K.-based financial services platform Tide went live in India with its app and business account.
  • The State Bank of Pakistan announced that it is drafting legislation ahead of a planned CBDC launch in 2025.
  • SBM Bank India reported that it is pursuing funding to support the development of its BaaS platform.

Latin America and the Caribbean

  • Latin American cryptocurrency platform Bitso announced a partnership with remittance company Félix Pago to enable WhatsApp-based crypto-powered payments.
  • Brazil-based digital bank C6 partnered with Thought Machine for its core banking technology.
  • Argentine fintch Ualá to offer personal loans to customers in Mexico courtesy of a partnership with ABC Capital.

Photo by Steve Weir

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Finovate Global Canada: Clik2pay Partners with Inovatec; BMO Offers Installments; RBC Buys HSBC’s Canadian Business

Finovate Global Canada: Clik2pay Partners with Inovatec; BMO Offers Installments; RBC Buys HSBC’s Canadian Business
By David Penn Posted on
Categories: Compass Plus, Finastra, Finovate Global, MasterCard, nCino, Nordigen, Nubank, ThetaRay

There are many countries whose fintech innovations are often overlooked. And Canada, America’s legendarily kinder, gentler neighbor to the north, is among them.

This week’s edition of Finovate Global takes a look at recent fintech headlines emanating from the Great White North this week. The news ranges from big new fundings to new product launches to deal-making in Canada’s banking industry.

Clik2pay, a payment service provider based in Toronto, Ontario, has teamed up with lending process automation expert Inovatec. The partnership will enables Inovatec’s clients to use Clik2pay’s direct-from-account payment platform to request payments from customers. The functionality leverages Interac’s e-Transfer money transfer solution to ensure safe and secure fund movement.

“Clik2pay is always looking for ways to make the payments process simpler,” Clik2pay Chief Commercial Officer David Robinson said. “Allowing borrowers to make payment directly from their bank account in real-time through an email or text makes paying incredibly easy for the customer and allows for more efficient collections and payment reconciliation by lenders.”

The collaboration will give lenders the ability to use email to collect payments directly from customer bank accounts – and have those payments reconciled automatically on Inovatec’s platform. The process supports agent-assisted collections, as well, enabling lenders to textc customers payment links and secure real-time notification of successful payments “before the borrower hangs up the phone” the company noted in a statement.

Clik2pay is the first Canadian company to provide real-time, direct-from-account payments for businesses at almost all FIs in the country. Founded in 2019, Clik2pay relaunched its Clik2pay mobile app for small businesses last month. The new app features an enhanced user experience, including improved, simplified onboarding. Mike Bradley is founder and CEO.

Canadian banks have made fintech headlines this week, as well. Bank of Montreal (BMO), for example, announced the launch of its new credit card installment offering. Currently available to BMO’s Canadian retail credit card customers via their online banking platform, the new plan – called PaySmart – enables customers to convert eligible credit card purchases of more than $100 into smaller monthly payments.

Customers will be able to choose between three, six, or 12 equal monthly payments. No interest is charged and BMO will access a monthly fee of up to 0.9%. Because purchases are within the customer’s existing credit limits, no additional credit check or approval is required.

BMO’s latest offering is part of a suite of solutions designed to help its customers better manage cash flow and finances. These solutions include the bank’s Pre-Authorized Payments Manager, Same Day Grace feature, and BMO CashTrack.

In other Canadian banking news, Royal Bank of Canada announced that it has purchased U.K.-based HSBC’s Canadian business for $10 billion (£8.4 billion; C$13.5 billion). The move comes as HSBC seeks to bolster its business in Asia – especially China. The company has more than 130 branches and 780,000 customers as part of HSBC Canada. And while HSBC has also expressed plans to abandon its retail banking operations in the U.S. and France, it is the company’s Canadian division that has turned a profit -whereas both its businesses in the U.S. and France have not.

The acquisition is the biggest by RBC under the tenure of CEO Dave McKay, who has also tried to calm concerns about potential layoffs by noting that RBC is considered one of the best workplaces in the country. McKay also pointed to the fact that RBC has nearly 6,000 open positions and referred to the acquisition as a “talent acquisition opportunity” for RBC. HSBC Canada has $134 billion in assets and 4,200 full-time employees.

“HSBC Canada offers the opportunity to add a complementary business and client base in the market we know best and where we can deliver strong returns and client value given our financial strength and award-winning service,” McKay said in a statement.

Earlier this week we shared news that Toronto-based FinovateFall 2019 alum Buckzy Payments had secured $14.5 million in Series A funding. The company offers real-time, cross border payments services, as well as banking-as-a-service capabilities, via its embedded finance platform. The company has more than 140 bank, neobank, and fintech customers since going live with its platform in 2020. This week’s funding takes Buckzy’s total equity capital to more than $23 million. The round was led by Mistral Venture Partners and Uncorrelated Ventures.

“This round of financing is a validation of Buckzy’s vision to create an intelligent and automated international payment system,” Buckzy CEO Abdul Naushad said. “We’re on a mission to build the plumbing for real-time money movement globally, the same way high-speed internet fundamentally shifted the communications industry.”

Here is our look at fintech innovation around the world.

Latin America and the Caribbean

  • Brazil’s Nubank announced that it will offer savings accounts and debit cards in Mexico via its digital banking arm, Nu México.
  • Chilean based alternative credit scoring fintech Destácame raised $10 million in funding.
  • Brazilian fund Latitud released its The LatAmTech Report 2022 this week highlighting trends for B2C fintech in Latin America.

Asia-Pacific

  • Finastra launched a new Center of Excellence (COE) at MRANTI Technology Park in Kuala Lumpur, Malaysia.
  • Cambodia’s ABA Bank leveraged technology from Compass Plus Technologies to introduce instant card issuance kiosks.
  • Financial crime compliance company Napier announced its entry to the Japanese market via its financial crime risk management platform, Napier Continuum.

Sub-Saharan Africa

  • ThetaRay and Ghanian mobile financial services company Zeepay partnered to help fight financial crime in remittance transactions.
  • TechCrunch profiled South African payments company Revio.
  • Kenyan payment service provider Cellulant launched its expansion to South Africa..

Central and Eastern Europe

  • Hamburg Commercial Bank announced that it has implemented and is now live on the nCino Bank Operating System.
  • ING Germany partnered with Viafintech to launch new cash service offering.
  • Estonia-based payment tracking company Transferlink announced a partnership with open banking platform Nordigen.

Middle East and Northern Africa

  • UAE-based expense management platform Qashio secured $10 million in seed funding.
  • Jingle Pay, a financial super app based in the UAE, announced a strategic agreement with Mastercard.
  • Israel-based workplace intelligence platform Shield raised $20 million in Series B funding.

Central and Southern Asia

  • KreditBee, a fintech platform based in India, raised $80 million in Series D funding.
  • Mumbai-based youth banking startup Galgal Money secured $1 million in funding.
  • M bank in Mongolia is the latest customer – and first Mongolian client – of Singapore-based B2B SaaS fintech finbots.ai

Photo by Andre Furtado

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Finovate Global VC Edition: Quona Capital Backs Financial Inclusion in Emerging Markets with New Fund

Finovate Global VC Edition: Quona Capital Backs Financial Inclusion in Emerging Markets with New Fund
By David Penn Posted on
Categories: Entrust Datacard, Finastra, Finovate Global, Mambu, MasterCard, Temenos, VISA

Good news for fintech startups in developing markets! Quona Capital recently announced that it has closed its latest fintech fund, its third, at $332 million. The venture capital firm, which specializes in emerging markets, noted that the amount raised topped its target of $250 million. The new fund, Fund III, will be focused on companies that are developing technologies that expand access to financial services for consumers and businesses in regions ranging from Latin America and India to Southeast Asia, MENA, and Africa.

“Since our earliest days, Quona has been dedicated to expanding the frontiers of financial inclusion – investing with conviction in markets and technology-enabled models improving access and quality of financial services for the masses,” Quona co-founding managing partner Monica Brand Engel said in a statement. “Our prior fund performance, robust pipeline of inclusive fintechs, and growing LP interest in our offerings are ringing endorsements of our view on the prospects of impact-oriented venture investing in emerging markets.”

With aggregate capital of more than $745 million, Fund II is the firm’s third fund since Quona Capital was launched in 2015. Those contributing to the fund as investors include global asset managers, insurance companies, both investment and commercial banks, endowments, foundations, family offices, and more. And while many of the investors in Fund III have invested in Quona Capital funds previously, the new fund did receive capital from 20 new investors, as well.

According to Quona Capital, the startups in its portfolio have served nearly nine million small and medium-sized businesses and over 30 million retail customers. Quona Capital startups have raised nearly $4 billion in capital and generated more than $800 million in revenues. Among these firms are India-based consumer lending company ZestMoney, Southeast Asia-based fintech marketplace ula, and long-time international remittance firm and long-time Finovate alum Azimo – which was acquired by Papaya Global earlier this year.

Here is our look at fintech innovation around the world.

Central and Southern Asia

  • Indian neobank ZikZuk acquired tax e-filing platform TaxSpanner.
  • National Bank of Pakistan turned to Finastra to enhance its trade finance operations.
  • Lentra, a fintech based in India, secured $60 million in Series B funding for its loans-as-a-service business for banks.

Latin America and the Caribbean

  • AstroPay introduced its Mastercard prepaid card in Brazil.
  • Mexico-based B2B payments company Mendel raised $60 million in new funding.
  • Brazil’s Agrolend, which provides credit to the country’s farmers, secured $27 million in Series B funding.

Asia-Pacific

  • Ant Group introduced its Buy Now, Pay later offering in Hong Kong.
  • Vietnam-based Sacombank partnered with Temenos to enhance digital banking.
  • Philippines-based neobank Tonik unveiled its all-digital lending products, Flex Loan and Big Loan.

Sub-Saharan Africa

  • Nigerian fintech Paga unveiled its Visa-branded card this week.
  • Pan-African paytech Cellulant secured a Payment Systems Operator license from the National Bank of Uganda
  • Samsung South Africa launched its digital wallet, Samsung Wallet.

Central and Eastern Europe

  • Polish fintech Ramp locked in $70 million in Series B funding to build payment rails for cryptocurrency investors.
  • Co-investment platform for European startups SeedBlink secured licensing from the Romanian Financial Supervisory Authority (ASF).
  • Genome, an Electronic Money Institution based in Lithuania, partnered with Entrust to simplify digital payments.

Middle East and Northern Africa

  • UAE-based Wio Bank went live with Mambu’s cloud-native banking platform.
  • Pyppl, a financial services platform based in the UAE, raised $20 million in Series B funding.
  • Saudi Arabia’s central bank presented its open banking framework.

Photo by Ricky Gálvez

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Finovate Global Pakistan: Embedded Finance, Digital Wallets, and Payment Apps

Finovate Global Pakistan: Embedded Finance, Digital Wallets, and Payment Apps
By David Penn Posted on
Categories: Finovate Global

Pakistan-based embedded finance platform Neem forged a strategic partnership with BPC this week. The first Pakistan fintech to be enabled by BPC, Neem will use the company’s SmartVista platform to power its embedded finance infrastructure.

Neem is targeting the more than 200 million consumers and 3.3 million micro, small, and medium sized enterprises (MSMEs) that are un- or underbanked in Pakistan. Founded in 2019 and headquartered in Karachi, Neem offers both a banking-as-a-service (BaaS) platform and a lending platform.

“In BPC, we have a strong technology partner with a deep understanding of the global trends and local market dynamics,” Neem co-founder Nadeem Shaikh said. “We are building our infrastructure together, firstly for Pakistan and then for the emerging markets.”

Neem’s partnership news comes a month after the company announced a strategic partnership with JS Bank. The alliance will enable Neem to leverage JS Bank’s Open Banking platform to enable Neem’s embedded finance community partners to embed payment services into their platforms. Shaikh said that the partnership takes advantage of the “core strengths” of both companies and will lower the time to market for its financial solutions as well as give un- and underbanked consumers “the trust and credibility of a Tier 1 Bank.”

Also in September, Neem announced that it had secured $2.5 million in seed funding. The investment came from local and international backers including Korean SparkLabs Fintech, Taarah Ventures, My Asia VC, Concept Vines, and Building Capital, among others. The funding will help Neem scale its operations as it pursues a license from the Securities and Exchange Commission of Pakistan (SECP) to operate as a non-banking financial company. This would enable Neem to pursue its lending businesses on its own. The company is currently running its lending operations via licensed partners.

In addition to fintech and MSMEs, Neem’s products and services are used in businesses in agriculture, e-commerce, logistics, and healthcare.

Elsewhere in Pakistan’s fintech ecosystem, payment app SadaPay announced that it was partnering with Verimatrix. The company will deploy Verimatrix XTD (Extended Threat Defense) technologies to help ensure secure transactions for its customers

“SadaPay aims to eliminate the complexity of banking and simplify money through modern technologies and an unmatched, delightful customer experience,” SadaPay CEO and founder Brandon Timinsky said. “We are excited to deploy Verimatrix’s award-winning cybersecurity solutions to safeguard our mobile apps as well as monitor and defend our endpoints against potential attacks.”

SadaPay offers payment apps that enable customers to shop online, send money, pay bills, and withdraw cash for free at any ATM in Pakistan. The company also offers a free, numberless, Mastercard debit card with in-app card controls. With Verimatrix XTD, SadaPay will be able to provide comprehensive mobile app protection including continuous monitoring of apps to identify and stop cyberthreats.

“SadaPay’s mission to help serve the unbanked through distinctly simple and fee-free services is also accompanied by a commitment to protect user information, as well as their money,” Verimatrix VP of Cybersecurity Juha Högmander said.

An American, Timinsky launched SadaPay during a visit to Asia following the acquisition of his previous U.S.-based startup. Upon traveling to Pakistan, Timinsky was struck by the opportunity he saw in the country’s sizable population of smartphone-equipped young people, a relatively unsophisticated legacy banking industry, high cellular and broadband penetration, and a government that was increasingly emphasizing the values of digitization.

SadaPay has raised $20 million in funding, including $10.7 million in seed extension funding secured this spring. The company received the funding news just one day after SadaPay won approval from the State Bank of Pakistan to offer financial services via its app.

Here is our look at fintech innovation around the world.

Middle East and Northern Africa

Central and Southern Asia

Latin America and the Caribbean

  • Mexican-based digital payments platform Clip earned a spot in Fast Company’s 2022 Brands That Matter roster in the international category.
  • The Chilean Congress has approved the Fintech Bill. The legislation – which includes the establishment of an open banking system to exchange customer data – awaits the president’s signature in order to become law.
  • Mattilda, a Mexican fintech that helps private schools manage payment collections, raised $10 million in seed funding.

Asia-Pacific

Sub-Saharan Africa

  • Uganda-based small business credit and asset financing platform Tugende secured $10 million in combined debt and equity funding.
  • African payments company Cellulant teamed up with Mastercard to enable e-commerce payments.
  • The Ecobank Fintech Challenge presented its six African fintech finalists, representing Senegal, Togo, Democratic Republic of Congo, South Africa, and Nigeria.

Central and Eastern Europe

  • Schufa, a private credit bureau based in Germany, launched its score simulator to support credit rating transparency.
  • Latvian open banking platform Nordigen teamed up with enterprise resource planning solution myCorazon ERP.
  • Worldline acquired a majority stake in Polish fintech SoftPoS.

Photo by Aa Dil

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Finovate Global Singapore: MAS Embraces ESG, HSBC Invests in Customer Intel Specialist Bizbaz

Finovate Global Singapore: MAS Embraces ESG, HSBC Invests in Customer Intel Specialist Bizbaz
By David Penn Posted on
Categories: Finovate Global

The ESG (Environmental, Social, and Governance) movement may be drawing snickers from some corners of the investing world. But in places like Singapore, the drive to build a more sustainable, equitable, and accountable world for investors and users of financial services, is picking up steam.

This week, the Monetary Authority of Singapore announced the launch of its ESG Hub. The Hub is dedicated to supporting collaboration between fintechs, financial institutions, and other industry participants. With 15 ESG fintechs and organizations already on board, the new hub will serve as an anchor for a variety of sustainability initiatives including the Point Carbon Zero Program and KPMG’s ESG Business Foundry.

The Hub will also facilitate MAS’ Project Greenprint, a set of initiatives launched in 2020 to help the financial industry obtain “quality, consistent, and granular data” on sustainability. The project includes a common disclosure portal to simplify the ESG disclosure process; a data orchestrator to aggregate sustainability data from multiple sources such as ESG data providers, utilities providers, and others; a ESG registry to record and manage ESG certifications; and a marketplace to help green technology providers in Singapore connect with investors, venture capital firms, and financial institutions to foster partnerships and innovations in green technology.

“The establishment of the ESG Impact Hub is a critical milestone in Project Greenprint’s journey to build a vibrant and robust ecosystem in Singapore, underpinned by technology and data,” MAS Chief Sustainability Officer Darian McBain said. “This physical Hub will augment MAS’ plans to launch a digital Greenprint Marketplace next year to catalyze the growth of the region’s online ESG community; and will serve as the launchpad for public-private partnerships that support Asia’s just and sustainable transition to a low carbon economy.”

MAS’ ESG hub will look to build Singapore’s ESG ecosystem in three ways: helping corporations and financial institutions meet their ESG needs via the “discovery, scaling, and deployment” of new green technical solutions; partnering with knowledge leaders, investors, and financial institutions to organize and launch ESG accelerator programs, workshops and other initiatives; and supporting ESG stakeholders by directing the community’s “programs and solutions toward “material, quantifiable impacts.”

As of October 4, the members of MAS’ ESG Impact Hub include:

  • Acre Resources
  • CDP
  • Climate Impact X
  • Circulate Capital
  • Eachmile Technologies
  • Equilibriuim AI
  • GDST (Global Dialogue on Seafood Traceability)
  • Grow Asia
  • KPMG
  • MUFG BAnk
  • STACS
  • Stonehaven
  • Terrascope
  • The Nature Conservancy
  • World Wide Generation (WWG)

Elsewhere in the Singapore fintech ecosystem, customer intelligence and risk assessment firm Bizbaz recently secured $4 million in seed funding. The round was led by HSBC Asset Management, and featured participation from Vynn Capital and SOSV.

Bizbaz offers banks, fintechs, and other businesses the ability to leverage data to acquire new, unbanked and underbanked customers, reduce risk and cost-associated risk, and create revenues from upselling new financial products to existing customers. Founded in 2019, the Singapore-based company offers a range of financial intelligence solutions including alternative credit scoring, fraud detection, eKYC, and product aggregation and recommendation systems.

Bizbaz does business in Indonesia, the Philippines, Malaysia, Vietnam, Bangladesh, Thailand, Africa, and Latin America, as well as its home market of Singapore. The company notes that more than seven out of ten Southeast Asia’s 680 million population are unbanked and have no credit history. At the same time, Bizbaz recognizes that mobile phone penetration rates of 69% give the startup the opportunity to leverage social data, along with financial data, to develop risk profiles for thin or no-file individuals.

“Most financial institutions and financial technology companies still use outdated financial history based credit risk systems,” Bizbaz CEO Hayk Hakobyan said. “Our solutions analyze all financial and non-financial data, which have meaningful impact on risk assessment for loans, insurance and other financial services.”

Bizbaz includes insurtechs eBaoTech and Aktivo, Philippine credit bureau CIBI, and digital identity and programmable communications firm Telesign among its partners. This spring, the company announced a collaboration with Australia-based Advanced Human Imaging Limited.

HSBC Asset Management is the investment division of U.K.-based HSBC Group. The firm’s investment in Bizbaz comes a little over a year after launching a new venture capital investment strategy designed to gi give customers more exposure to innovative fintechs. The Greater Bay Area in China was among the markets highlighted when the fund was announced late last summer.

Here is our look at fintech innovation around the world.

Central and Eastern Europe

  • Munich-based AML Surveillance technology company Hawk AI announced a strategic partnership with Know Your Customer.
  • Latvian open banking data platform Nordigen teamed up with Italian cash flow management solution provider Pelrio.
  • Germany’s ADAC Finanzdienste partnered with Solarisbank to launch new credit card offering.

Middle East and Northern Africa

Central and Southern Asia

Latin America and the Caribbean

Asia-Pacific

Sub-Saharan Africa

Photo by Elina Sazonov

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Finovate Global Egypt: Our Conversation with Cartona CEO and Co-Founder Mahmoud Talaat

Finovate Global Egypt: Our Conversation with Cartona CEO and Co-Founder Mahmoud Talaat
By David Penn Posted on
Categories: CEO Interview, Finovate Global

This week, Finovate Global takes a look at fintech developments in Egypt, specifically the story of Cartona.

The company, just over two years old, is a B2B e-commerce marketplace that helps connect retailers with a curated network of suppliers and wholesalers. Cartona secured $12 million in Series A funding this summer, taking its total capital raised to $16.5 million according to Crunchbase.

Our conversation with co-founder and CEO Mahmoud Talaat includes discussion of the company’s role in the Egyptian financial services landscape, the current state of fintech in the country, and his plans for Cartona in the months to come.

Tell us about the founding of Cartona.

Mahmoud Talaat: Founded in August 2020 by Mahmoud Abdel-Fattah, Rafik Zaher and myself, Cartona is a B2B e-commerce marketplace. Cartona offers an asset-light marketplace that enables retailers to order their store needs digitally from a curated network of sellers.

Cartona began with a focus on solving the supply-chain and operational challenges for the fast-moving consumer goods industry (FMCG) by digitizing the traditional, predominantly offline, trade market.

Prior to Cartona, I was a former top executive at leading dairy company Lamar and experienced first-hand the need to make Egypt’s largely offline trade market more efficient. Cartona can greatly improve productivity and reduce waste in time and resources through the impact of its wide-ranging simplified processes.

What in your background gave you the confidence to launch Cartona?

Talaat: Cartona is my third entrepreneurial endeavor. My first job was at Lamar in 2012, back when it was still a startup and the products had not yet been launched. As CCO, I ensured that the new products were fully distributed in the market; handled the operations for many warehouses and created an indirect distribution network.

I then founded Speakol, a native advertising platform that connects publishers with advertisers, back in 2017 whilst still working at Lamar.  Speakol currently operates in Egypt, Saudi Arabia, and the UAE, and is a leading native advertising platform, generating around two billion paid views each month.

What role does the company play in Egypt’s financial services industry?

Talaat: Cartona embraces the vision of a cashless society, investing in embedded finance and payments. We offer pay after four days or pay in four equal installments every 7-10 days. We have made sure our product is easy to use and seamlessly integrated into the ‘check-out’ section for ordering, with collection being all digital or through our supplier network. Providing retailers with this technology-integrated financial solution not only boosts financial inclusion but also enables them to grow their business and provide customers with essential products at affordable prices. To supplement our core ordering business, embedded finance is what we believe is a key challenge and we see a clear need for it by retailers in the industry.

Your mission is to digitize Egypt’s traditional trade market. What does this market consist of? How does it operate now? Cash? Cards?

Talaat: Egypt’s trade market is mostly offline, regardless of whether retailers pay distributors through cash or cards. Our aim is to change this by propelling the largely offline trade market into the mainstream digital sphere, thereby streamlining operations for thousands of retailers.

What are the biggest challenges when it comes to digitizing Egypt’s traditional trade market?

Talaat: The execution of any business strategy – especially when it involves modernizing a traditional structure – inevitably comes with day-to-day hurdles as new infrastructure is put in place. But these hurdles are very surmountable and are as much an opportunity as a challenge.

One of the biggest challenges is our own impatience! But we are reassured to see the culture changing and recognizing how digitalization and supply chain innovation can have a tremendous impact in increasing efficiency. This is proven by our rapid scaling in a short period of time. We now work with 200 FMCG companies and have 60,000 users.

Your company recently secured $12 million in Series A funding. What does this accomplishment mean and what will the investment empower?

Talaat: The $12 million we recently raised in Series A funding will enable us to continue to build a strong, digitally connected network of retailers which is currently in the tens of thousands. The proceeds will further aid our nationwide expansion beyond the nine governorates in Egypt where we currently operate and help us grow our team and explore new verticals – expanding beyond our current FMCG-heavy product base.

Cartona prides itself in being “asset-light” and “capital-efficient.” What does this mean and why is it important?

Talaat: As an asset-light business built on enhancing agility, we do not own a single asset or vehicle we distribute. We are also capital efficient in the sense we balance spending on growth with having a clear path to profitability. We optimize capital to achieve this, and the consequent demonstrable, solid unit economics sets us apart. We are thus focusing on the basics – cost price + profit margin = selling point.

What is something about fintech in Egypt that outsiders may be surprised to learn?

Talaat: The fintech sector in Egypt specifically, is highly promising and has witnessed unprecedented growth in the last few years, being one of the MENA’s fastest growing sectors. The exciting aspect is that we’re still scratching the surface with fintech in the region. It still has great potential and can revolutionize some well-established industries that are still untouched.

What can we expect from Cartona in the months to come?

Talaat: The coming period will be a time to focus on internal and external growth. As already mentioned, we are focused on bringing our revolutionary role of digitizing the trade market to millions more people.

To date, we have grown our team to over 500 people, we are also prioritizing hiring more talent to help us reach our ultimate vision – empowering all stakeholders of Egypt’s traditional trade market.

Photo by Tamer Soliman

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Finovate Global Finland: Building a Strong Data Economy with ReceiptHero’s Chris Moore

Finovate Global Finland: Building a Strong Data Economy with ReceiptHero’s Chris Moore
By David Penn Posted on
Categories: Finovate Global, Interview, ReceiptHero

Tampere, Finland-based ReceiptHero is on a mission to make meaningful interactions from every day transactions. The company’s platform combines digital receipts with loyalty programs and benefits to give merchants new ways to engage with their customers. Consumers benefit from an integrated solution that relieves the burden of paper and email receipts, as well as the hassle multiple loyalty cards and apps.

We caught up with Chris Moore, Chief Operating Officer with ReceiptHero, to talk about how far the company has come since its Finovate debut in 2020, and the role ReceiptHero plays in the emerging data economy. We also talked about the company’s recently announced partnership with Ingenico.

You made your Finovate debut at FinovateEurope 2020 in Berlin, Germany. What was that experience like? 

Chris Moore: Wow, that feels like a decade ago! Back then we were a very small team and had just released our Nordea bank integration. We had also started to systematically onboard our first batch of Finnish merchants to the platform. The feedback we got from the demo was fantastic; it really felt like we were solving a global problem and not just something we had been talking about here in Finland.  You could argue pitching at FinovateEurope was the catalyst to where we are today. 

Later that year you secured two million dollars in seed funding. What did that investment say about your company at the time and how did you put the capital to work? 

Moore: The seed funding also solidified we were fighting a problem big enough. We picked some great Nordic investors and they’ve provided more than just capital since the investment. Essentially, the funding was to grow the platform and increase our sales efforts in the Nordics, but also to (expand) into other markets, such as Switzerland and the U.K. and put capital towards our POS integrations which are a key part of getting the receipt data flowing from the retailers.  

Last fall ReceiptHero partnered with Mastercard and Visa. How did these partnerships come about and what was accomplished through them? 

Moore: These partnerships came quicker than we expected. To partner with both Visa and Mastercard at the seed stage was a huge milestone for us. But we also knew that tackling the digital receipt problem would only happen if we had global partners such as the two major card schemes. The partnership with both Visa and Mastercard allows us to move into new markets in Europe with less dependence on local payment providers and therefore fewer integrations before being able to launch our solution. So it was a really big win with regards to scaling the platform and providing confidence at the highest level to support our objective of removing paper receipts as the main method of proof of purchase. I don’t think these partnerships would of been possible without our great development team building out a PCI DSS compliant platform, emphasizing our commitment to safeguarding cardholder data and providing the best possible receipt platform on the market today.

Speaking of Visa, you’ve recently strengthened your relationship with the company. How so? 

Moore: Visa has seen increased client requests and interest in digital receipting over the last 18 months and, for a while, they have been trying to find a European partner who can enable such a solution. Building on the technical partnership from 2021, this new agreement puts us in the shop window as an approved partner for Visa’s clients and partners. We are already seeing the benefits of being involved in Visa’s Fintech Partner Connect program and we hope we can announce something soon off the back of this strengthened relationship.

You have talked about the idea of the data economy. In what way is ReceiptHero a part of this data economy – and what role does it play within it?   

Moore: We are surrounded by data in our daily lives, most of it is unstructured and in hard to reach places. Receipts printed on paper are just that: unstructured and, as a customer, it’s hard to apply that purchase data to good use. Part of my opening remarks at FinovateEurope was that we are showered by amazing digital payment innovations and sadly the post purchase experience has mainly been left to stay in the analog world. Purchase data is core to building a strong data economy, as this data has so far been siloed and in a format that is hard to receive in real-time. It’s not really been leveraged or valued as it should be. ReceiptHero is breaking down those silos and enabling a world where a consumer can have this data instantly in their banking app or in an approved service where the data is used to better the customer experience. 

Part of our unique role in fighting for digital, structured receipts is that we have a fiduciary duty to the data that flows through our platform to use it in a way that benefits all ecosystem stakeholders. We have no ulterior motive here; we are not a bank, a large retailer nor the cash register or payment provider enabling the sale. This allows us to act with the best interest of all stakeholders and help everyone to better utilize this new found digital data for the cardholder and the merchant. 

ReceiptHero also plays a role in the trend toward sustainability and responsible consumption. How important has this been to you and to your customers? 

Moore: For large retailers that print hundreds of thousands of receipts a day, what happens when you turn off all the receipt printers in your stores nationwide and only send customer receipts via digital channels? What are the impacts to your business from a cost perspective – but also the environmental repercussions? Simply put, less trees get turned into wood and then into paper, which then would have found their short existence as thermal receipts that sadly cannot be recycled due to the harmful chemicals on the paper. Take that scenario and then multiply it across thousands of retailers right across Europe (and, at some point, globally). That becomes a significant change in our fight for sustainability and better digital experiences.  

What can you tell us about the fintech industry in Finland that those outside of the country – and the region – might be surprised to hear? 

Moore: Well, I have personally been in Finland for 10 years now and I’ve seen the fintech space grow year over year. Sweden has always been a few steps ahead with regard to fintech unicorns, but Finland has now quickly caught up. We have a great ecosystem here where banks seek to innovate and look for fintechs to speed up those embedded features. Now we have unicorn successes such as Enfuce and AlphaSense in Europe. I also think the VC space is heating up with regards to fintech funding, with lots of appetite for investments in young ambitious fintech companies. 

You introduced a loyalty rewards solution this summer. Why this move now – and how has the early reception to the new feature been?   

Moore: Distributing digital receipts in real-time is the very foundation of what can be built with this data. What we wanted to prove is what happens in adjacent segments when you get this data and wrap a lightweight loyalty solution around it.  We’ve started to onboard our SME merchants onto the rewards program, and so far it looks like we’re able to provide even more value to the merchant and the cardholder. For larger retailers where they might already use a loyalty platform, we can enable real-time card-linked receipt data to give them better visibility over repeat spend, lifetime loyalty, and average basket size. 

You’ve also announced that you will be joining Ingenico’s new PPaaS platform. What can you tell us about this partnership?

Moore: We’ve announced this week that we’ve signed a partnership with Ingenico, one of the world’s largest payment terminal providers and now part of the Worldline group. PPaaS is Ingenico’s new payment platform that enables a “one-to-many” integration for us, so we can enable our digital receipt solution for thousands of acquirers, another partnership that supports us to scale across Europe. What’s exciting about this partnership is that we can onboard cardholders from the payment terminal, allowing another entry point to receive digital receipts for customers. 

What else can we expect to hear from ReceiptHero over the balance of 2022 and into 2023? 

Moore: Well, we’ve got some important retailers coming to the platform over the next six months so we’re really excited to announce those in due course. These are retailers that operate across multiple markets and more signs of us expanding further into Europe. There will be some bank partnership news too, but I wont give anymore away on that just yet!

Photo by Paul Theodor Oja

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