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Finovate Global France: Ledger Scores, Burger King Goes Crypto, and French Fintechs Get Funded

Finovate Global France: Ledger Scores, Burger King Goes Crypto, and French Fintechs Get Funded
By David Penn Posted on
Categories: Backbase, Finovate Global, Secfense, ThetaRay

This week’s edition of Finovate Global takes a look at the wave of funding that fintechs in France have received in recent weeks. The $108 million secured by hardware crypto wallet maker Ledger appropriately leads the pack. But there have been a handful of investments in a variety of French fintechs that are also noteworthy.

First up, though, it’s Ledger’s massive fundraising. The Paris, France-based crypto wallet designer and manufacturer announced that it raised $108 million in funding this week. The investment is part of the company’s Series C round and, as such, does not change Ledger’s $1.4 billion valuation. The funding does add to the $385 million the company raised in 2021.

Ledger’s latest investors are a lengthy list of new and existing backers. True Global Ventures, Digital Finance Group, and VaynerFund are among the new investors. Existing investors 10T, Cité Gestion Private Bank, Cap Horn, Morgan Creek, Cathay Innovation, Korelya Capital, and Molten Ventures are among Ledger’s existing investors who also participated.

“Today, Ledger announced our funding round. These funds will accelerate our mission to bring a new generation of secure consumer devices to hundreds of millions exploring critical digital assets and blockchain-enabled technology,” Ledger chairman and CEO Pascal Gauthier wrote in a blog post at the Ledger website.

Ledger demonstrated its crypto hardware technology at FinovateEurope back in 2016. The company currently offers three hardware wallets, Ledger Nano X and Ledger Nano S Plus, and Ledger Stax. The latter model, the company’s latest, was only recently announced and is scheduled to begin shipping to customers within the next few months.

The investment in Ledger is a reminder that France remains among the more crypto-friendly countries in Europe, if not the western world. U.S. based Circle, the company behind both USDC and Euro Coin, recently announced that it had chosen France for its European headquarters. This is just one reflection of the country’s openness to the cryptocurrency industry.

News that Burger King fast food restaurants in Paris will begin accepting cryptocurrency for payment may be another. The company has partnered with Instpower, who will deploy its power bank rental machines in Burger King’s Paris locations. The power bank rental machines are connected to a pair of cryptocurrency payment services – Alchemy Pay and Binance Pay. Now Burger King consumers will be able to get their Whoppers, charge their mobile devices, and pay in crypto all in the same place. The move is a boon for Instpower as it seeks to expand the popularity of power banks in Europe. The collaboration is also a clear win for crypto, which benefits from both the publicity and the convenient new use case for crypto holders.

Ledger is not the only French fintech scoring investor dollars this month. N2F, a French startup that offers business financial management software, raised $26 million (€24 million) in a round led by PSG Equity. A French fintech called Elyn that offers try-before-you-buy services raised $2.7 million (€2.5 million) in pre-seed funding in a round led by Headline and Sequoia Arc. On the financing front, B2B lender Aria secured a $53.3 million (€50 million) debt facility courtesy of M&G Investments. The funding added to the $21.7 million (€20 million) debt facility the company announced last year.

Here is our look at fintech innovation around the world.

Latin America and the Caribbean

Asia-Pacific

Sub-Saharan Africa

Central and Eastern Europe

  • Poland’s Secfense joined the Cybersecurity program of Google’s Startups Growth Academy. Secfense demoed its passwordless authentication technology at FinovateEurope 2022.
  • Austria-based Finmatics secured $6.5 million (€6 million) in Series A funding for its technology that brings the power of AI to accounting and tax planning.
  • Swiss fintech Klarpay AG announced achieving profitability in its first year of operations.

Middle East and Northern Africa

Central and Southern Asia

Photo by Alessandro Bonanni

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FinovateEurope’s Alumni Alley: Backbase Rebrands, Boku Booms, and SecureKey Finds Opportunity in Acquisition

FinovateEurope’s Alumni Alley: Backbase Rebrands, Boku Booms, and SecureKey Finds Opportunity in Acquisition
By David Penn Posted on
Categories: Backbase, Boku, FinovateEurope 2023, SecureKey

This week we began our celebration of FinovateEurope’s earliest alums. In honor of FinovateEurope’s Alumni Alley Showcase – a new feature designed to highlight the innovations of FinovateEurope alums – we’re highlighting the companies that introduced their innovations to Finovate’s European audience more than a decade ago – and are still among the top innovators in fintech today.

Visit our FinovateEurope Alumni Alley Showcase hub to learn more about this special opportunity for FinovateEurope alums.

Don’t Call It A Comeback: Backbase’s Big Rebrand

Founded in 2003, Backbase has been demonstrating its fintech innovations on the Finovate stage for more than a decade. Making its Finovate debut at FinovateEurope in 2011, the company made its most recent on-stage appearance at FinovateFall in 2021, demoing the Backbase Engagement Banking Platform. In that ten years, the Amsterdam-based company was awarded Best of Show on four occasions, including three from the company’s demos at our conferences in London.

From its origins as a Bank 2.0 innovator, helping banks take advantage of the growing consumer interest in online and mobile banking, to its current incarnation as an Engagement Banking specialist, Backbase has demonstrated a consistent mission of enabling FIs to turn emerging technologies into opportunities for better customer service and engagement. The company’s official rebrand this fall only underscores much of what Backbase has been about all along.

Backbase founder and CEO introducing Backbase’s technology at FinovateEurope 2011.

“Our proven growth model has brought us to where we are today and it’s time to evolve our branding to reflect that growth,” Backbase founder and CEO Jouk Pleiter said. “Backbase is the innovation partner enabling traditional banks and credit unions to take the leap into the platform era, and we’re just getting started.”

Most recently, Backbase announced an expanded relationship with Boston, Massachusetts-based Eastern Bank ($22 billion in assets). The institution deployed Backbase-as-a-Service (BaaS) and Backbase’s Engagement Banking Platform to enable it to offer new digital banking solutions.

Boku Blossoms as Mobile Payments Boom

When Finovate audiences first met Boku at FinovateEurope 2011, the San Francisco-based company had 60 employees and $40 million in equity funding. Today, the direct mobile payments company is a publicly traded entity with more than 300 employees and a market capitalization of more than $390 million. Boku processes more than nine billion in payments every year, and includes some of the largest digital brands – from Google and Spotify to Netflix and Microsoft – as customers of what it bills as the largest mobile payments network in the world.

Boku founder Mark Britto demonstrating the company’s mobile payment technology at FinovateEurope 2011.

Boku was among the fintechs to recognize early on the potential mobile payments had to bring financial services to un- and underbanked consumers that owned mobile phones, but did not own credit cards or traditional bank accounts that would enable them to participate in online commerce. The company launched mobile wallet payments in the Philippines in 2012, brought mobile payments to Sony’s PlayStation Store in 2014 and, in 2020, acquired the Estonia-based carrier billing company Fortumo for $41 million.

This fall, Boku announced that it will supply Amazon.com with its digital wallet and other local payment methods as part of a new, multi-year agreement. Boku CEO Jon Prideaux said that the partnership helped reinforce the company’s “strategic move” into digital wallet payments.

SecureKey: Acquisition As An Enabler of Further, Faster Innovation

More than ten years after SecureKey won Best of Show at FinovateEurope 2011 for its authentication technology that leveraged contactless cards to streamline the online checkout process, the Toronto, Ontario-based company announced that it had agreed to be acquired by NortonLifeLock’s digital security and privacy firm, Avast.

SecureKey CEO Greg Wolfond demoing the company’s technology at FinovateEurope in 2011.

“SecureKey’s vision has been to revolutionize the way consumers and organizations approach identity and the sharing of personal information in the digital age,” SecureKey CEO Greg Wolfond said when the acquisition was announced this spring. “By working closely with governments, financial institutions, and businesses, we have an established track record of trusted and mature identity networks that provide consumers with the secure digital capabilities they deserve.”

SecureKey’s digital identity technology enables more than 200 million secure transactions a year internationally. Prior to the acquisition, SecureKey also had made major inroads in helping organizations and institutions, including governments, embrace modern authentication technologies. The company’s Verified.Me distributed digital identity verification network and Government Sign-In by Verified.Me provide secure and convenient login options to hundreds of government services and applications online. Both authentication services are provided by Interac under an exclusive Canadian licensing agreement.

Photo by Chris Panas

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Eight Alums Raised More Than $984 Million in Q2 2022

Eight Alums Raised More Than $984 Million in Q2 2022
By David Penn Posted on
Categories: Allied Payment Network, Altro, Autobooks, Backbase, Chekk, Crowdz, David's column, Funding, Fundings, Quarterly Funding, SumUp, Thought Machine

We may have missed an alum or two. But with the second quarter of 2022 in the books, here’s a look at our Finovate alumni funding for April, May, and June of this year.

As of our current count, eight Finovate alums have raised more than $984 million in Q2 of 2022. Of the eight alums that received funding in the quarter just ended, two – Allied Payment Network and Chekk – did not disclose the total amount of their investments.

Two of the quarter’s biggest investments were received in June, giving that month the lion’s share of capital raised by Finovate alums in the second quarter of the year.

Previous quarterly comparisons

  • Q2 2021: More than $2.8 billion raised by 14 alums
  • Q2 2020: More than $975 million raised by 15 alums
  • Q2 2019: More than $1.8 billion raised by 29 alums
  • Q2 2018: More than $1.5 billion raised by 25 alums
  • Q2 2017: More than $726 million raised by 25 alums

As we noted last year around this time, it is not unusual for second quarters to produce more moderate funding numbers compared to other quarters. And, as with last year, April proved to be an especially “cruel” month for fintech funding – at least as measured by our alums – with only FinovateEurope alum and relative newcomer Crowdz reporting funding that month.

That said, this year’s Q2 haul surpassed that of two of the previous five second quarters – and with significantly fewer alums participating.

Top Equity Investments

  • SumUp: $624 million
  • ThoughtMachine: $160 million
  • Backbase: $122 million

The top equity investment for the quarter was far and away the $624 million raised by London-based e-commerce innovator SumUp. In fact, all three of the top equity investments in Q2 of 2022 were greater than the largest investment in the previous quarter. SumUp’s massive capital infusion rivals all Finovate alum investments since NuBank raised $750 million in the second quarter of 2021.

Backbase’s fundraising of $122 million was notable because it was the first time the company had sought outside capital in its nearly 20 years of existence.

Here is our detailed alum funding report for Q2 2022.

April: $10 million raised by one alum

May: More than $178 million raised by three alums

June: More than $796 million raised by four alums

If you are a Finovate alum that raised money in the second quarter of 2022 and do not see your company listed, please drop us a note at research@finovate.com. We would love to share the good news! Funding received prior to becoming an alum not included.

Photo by Pixabay

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Backbase Supports Fintech Innovation in Bahrain; Compass Plus Boosts Digital Payments in Nigeria

Backbase Supports Fintech Innovation in Bahrain; Compass Plus Boosts Digital Payments in Nigeria
By David Penn Posted on
Categories: Backbase, Compass Plus, Finovate Global

This week’s edition of Finovate Global takes a look at two Finovate alums that are helping support fintech innovation in the Middle East and Africa.

First up is engagement banking platform provider Backbase. The four-time Finovate Best of Show award-winning company announced this week that it has forged a new partnership with Bahrain FinTech Bay (BFB). The partnership comes under the auspices of BFB’s Venture Acceleration Platform, which seeks to boost the adoption of digital banking technology in the MENA region.

Head of Partners at Backbase Middle East Mehmet Cakal said, “This new collaboration with Bahrain FinTech Bay aligns with our continuous efforts to help banks in the region with a long-term digital strategy and support them with a holistic approach towards digital transformation, to be able to meet the demands and expectations of their customers in today’s age.”

Backbase is no stranger to the MENA fintech and financial services industry. The company, founded in 2003 and headquartered in Amsterdam, the Netherlands, has established partnerships with a number of key players in the region. This includes the National Bank of Bahrain, Banque Saudi Fransi, and the Kuwait International Bank. In fact, Backbase Middle East was awarded “Digital Banking Provider Of the Year” honors at the MEA Finance Banking Technology Summit and Awards last month.

Bahrain FinTech Bay, a leading finech hub in the region, promotes fintech innovation by incubating fintech initiatives via innovation labs, acceleration programs, curated activities, and educational opportunities. Founded in 2017, BFB launched its Venture Acceleration Platform in order to give emerging fintechs “a launch pad and bespoke go-to-market strategies” to help them scale their businesses and take advantage of opportunities in the MENA region. The platform provides those companies selected to participate in the accelerator with market intelligence, exposure to partners, as well as assistance in implementation and regional expansion.

“Our new partnership with Backbase will strengthen our mandate to bring cutting-edge technology offerings to banks and financial institutions in MENA,” Bahrain FinTech Bay CEO Bader Sater said. “Bahrain FinTech Bay is committed to providing curated opportunities for enterprises and supporting startups in the sector to accelerate their growth and expansion efforts across the region.”

Meanwhile, several hundred miles to the south and west, fellow Europe-based fintech Compass Plus is engaged in its own outreach to markets in developing economies. The U.K.-based company, a Finovate alum since 2012, announced this week that it is teaming up with Nigerian fintech Interswitch to help it enhance its payment processing capability.

Interswitch will leverage Compass Plus’ token-based, cloud-native, API-first open development payments platform, TranzAxis, to process Verve, Visa, and Mastercard credit card transactions. Six African banks already have been onboarded onto the new platform, which has enabled Sterling Bank of Nigeria to launch the country’s first Verve credit card.

“We are delighted to partner with Interswitch, one of the biggest processors in Africa,” Compass Plus MEA VP and Deputy Managing Director Adil Ahmed said. “Interswitch has always strived to drive positive change in the region, and now that they have TranzAxis to support their ambitions, they will continue to revolutionize Africa’s payment space in the region, further strengthen the Verve payments network, and manage their Visa and Mastercard credit card business more efficiently.”

Founded in 1989, Compass Plus offers banks and financial services companies retail banking software and services to enable them to better respond to their customers’ banking needs. The company’s solutions address issues from card, account, and merchant management to card personalization, payment processing, and terminal driving to self-service channel management and both mobile and e-commerce. Compass Plus’ TranzAxis technology helps financial services companies develop and support cards, payments, transaction switching, and other retail banking activities.

Headquartered in Lagos, Nigeria, Interswitch began as a nationally-focused, transaction switching and processing firm. In the 20 years since then, the firm has grown into Africa’s leading integrated payments and digital commerce platform company with more than 900 full-time workers across Africa – 40% of whom are women. Named “Fintech of the Year” at the 2022 African Banker Awards last month, Interswitch also last month secured a strategic investment from LeapFrog Investments and Tana Africa Capital. The amount of the funding was not disclosed.

“The evolution of fintech in Nigeria and the broader sub-Saharan region has been driven by the need to solve challenges and barriers that exist within the traditional financial system,” Interswitch founder and Group Chief Executive Mitchell Elegbe said. “Interswitch was born from the need to develop solutions that match the unique needs of local customers and merchants.”

Here is our look at fintech innovation around the world.

Central and Eastern Europe

Middle East and Northern Africa

Central and Southern Asia

Latin America and the Caribbean

Asia-Pacific

Sub-Saharan Africa

Photo by Satheesh Cholakkal

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Backbase Secures $128 Million Investment from Motive Partners

Backbase Secures $128 Million Investment from Motive Partners
By David Penn Posted on
Categories: Alumni News, Backbase, Daily news, Funding
  • Backbase raised $128 million (€120 million) in growth equity funding this week.
  • The round was led by private equity firm Motive Partners, and gave the company a valuation of $2.6 billion (€2.5 billion).
  • Backbase’s Engagement Banking Platform enables banks and credit unions to leverage a cloud-based platform to offer bank customers seamless digital experiences.

Engagement banking platform Backbase secured $128 million (€120 million) in growth equity funding from private equity firm Motive Partners. The investment gives the company, which made its most recent Finovate appearance at FinovateFall 2021, a valuation of $2.6 billion (€2.5 billion). The funding also marks Backbase’s first-ever funding event since its founding in 2003.

“Today is a major milestone for more than 2,000 Backbasers and 150 customers around the world, to celebrate the incredible progress we made,” Backbase founder and CEO Jouk Pleiter said in a statement. “With this partnership, we’re even better equipped to drive our Engagement Banking vision to the next level.”

The investment from the “founder-friendly” firm will enable Backbase to commit more resources to its Engagement Banking solution, helping power the company’s mission to “re-architect” banking in a customer-focused way. Backbase’s technology gives banks and credit unions the ability to move away from disconnected, point and channel solutions. Instead, with Backbase’s cloud-based platform, financial institutions can build frictionless customer journeys across all stages of the customer lifecycle from onboarding and servicing to lending and expanding wallet share.

With more than 150 financial institutions around the world using its technology, Backbase gives banks and credit unions the ability to quickly digitize and transform their customer-facing operations to meet the expectations of increasingly digitally-savvy banking customers. At its most recent Finovate appearance last fall, Backbase demonstrated a customer onboarding solution that consolidated a customer’s finances via direct deposit, billl pay auto linking, and debit card account opening. The technology showed how financial institutions can get key insights into their customers and empower them to take more control over their financial lives.

“Backbase’s proven track record of entrepreneurship and organic growth will continue,” Jouk said. “Our formula is simple: focus on the needs of our customers and empower highly skilled teams to deliver. We’re changing a big industry, which is hard work. Having critical mass and market momentum allows us to stay laser-focused. Together we’re making it happen.”

Founded in 2003, three-time Finovate Best of Show winner Backbase maintains a global headquarters in Amsterdam.

Photo by SevenStorm JUHASZIMRUS

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Backbase and Envestnet | Yodlee Partner to Bring Data Aggregation, Account Verification, and Enriched Transaction Data to Banks

Backbase and Envestnet | Yodlee Partner to Bring Data Aggregation, Account Verification, and Enriched Transaction Data to Banks
By David Penn Posted on
Categories: Alumni News, Backbase, Envestnet, Yodlee
  • Two Finovate alums, Backbase and Envestnet | Yodlee are teaming up to help financial institutions better serve their customers.
  • The collaboration will offer pre-built integrations with Envestnet | Yodlee’s Data Aggregation, Account Verification, and Transaction Data Enrichment solutions.
  • Both Backbase and Envestnet | Yodlee made their most recent Finovate appearances at FinovateFall in New York in September.

A newly announced partnership between Backbase and Envestnet | Yodlee will enable financial institutions to offer their customers a holistic view of their finances, as well as an improved customer experience. Specifically, the partnership will bring account data aggregation, account verification, and transaction data enrichment from Envestnet | Yodlee to the Backbase Engagement Banking platform. The move enhances Backbase’s financial wellness capabilities and intuitive customer journeys, and supports the company’s goal of becoming a category leader in the engagement banking platform space.

Backbase CPO Karan Oberoi called the collaboration a “major milestone” in the company’s efforts to “bring value to every step of the full customer lifecycle on a single, unified platform.” Oberoi highlighted the ability of the Backbase Engagement Banking platform to help financial institutions leverage technologies from innovative fintechs like Envestnet | Yodlee “while limiting implementation, procurement, and risk assessment time.”

Adding Account Data Aggregation to the platform will enable customers to combine and maintain all of their financial accounts in a single application. In addition to making it easier for customers to better understand their financial status, the feature also increases stickiness – as well as the potential for cross-selling opportunities – as customers spend more time on the bank’s app. Account Verification allows customers to add and verify their financial accounts in a single app without requiring the use of micro-deposits. Both KYC and AML compliance are also enhanced by the addition of the account verification capability. Lastly, by providing transaction data enrichment, the platform will lower the cost- of-serve for financial institutions and improve customer engagement.

“Entering into this strategic partnership with Backbase is another proof point on how industry leaders are relying on quality data, comprehensive coverage, and intelligent insights from Envestnet | Yodlee to meet fast-growing banking demands,” Envestnet Data and Analytics Group Head Farouk Ferchichi said.

Both multiple-time Finovate Best of Show winners, Backbase and Envestnet | Yodlee made their most recent appearances on the Finovate stage at FinovateFall in New York last September. Backbase demoed a customer onboarding solution that consolidates customer finances via direct deposit, billpay auto linking, and debit card account opening. Envestnet | Yodlee showed how Conversational AI technology can be deployed to deliver hyper-personalized financial insights and goals-based micro-savings applications.

Photo by Essow

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Backbase Inks New Partnership with Boston-based Eastern Bank

Backbase Inks New Partnership with Boston-based Eastern Bank
By David Penn Posted on
Categories: Alumni News, Backbase, Daily news
  • Backbase has forged a new partnership with New England-area financial institution, Eastern Bank.
  • Eastern Bank will leverage Backbase-as-a-Service and Backbase Digital Sales technology to streamline its new account opening process, as well as create and release new financial products and services.
  • With $24 billion in assets and more than 120 locations, Eastern Bank serves customers in eastern Massachusetts, southern and coastal New Hampshire, and Rhode Island.

A new partnership between engagement banking innovator Backbase and Eastern Bank will bring a fully digital account opening experience to the Boston-based financial institution’s customers. Eastern Bank ($24 billion in assets) will deploy both Backbase-as-a-Service and Backbase’s Digital Sales solutions, which will give Eastern the technical infrastructure it needs to create and deliver new products and services faster.

The deployment of Backbase’s Digital Sales solution will enable Eastern Bank to combine Backbase’s out-of-the-box accelerators and integrations with solutions from third-party fintechs to offer their customers personalized digital banking services – as well as remove much of the complexity customers encounter when opening new accounts. Eastern Bank expects to offer Backbase’s Digital Sales capabilities in the first half of this year to new retail customers. The bank’s new commercial and business banking customers can expect a similar offering later in 2022.

“We are thrilled Eastern Bank chose to collaborate with us around this commitment to technology and innovation,” SVP of Americas at Backbase Vincent Bezemer said. “Like us, they are passionate about delivering the best digital experience possible for customers.” Bezemer complimented Eastern Bank’s team as “agile and digitally-focused” as well as having a “human-centered approach” to collecting and incorporating customer feedback to ensure high-quality customer experiences.

Founded in 1818, Eastern Bank offers banking, investment, and insurance products and services for retail consumers and businesses in parts of Massachusetts, New Hampshire, and Rhode Island. The bank earned the 2021 Impact Innovation Award for Artificial Intelligence and Advanced Analytics by Aite-Novarica Group and was a finalist in the Best Small Business Banking Solution category at the 2021 Finovate Awards.

A multiple-time Finovate Best of Show winner, Backbase is one of Finovate’s oldest alums, having made its debut on the Finovate stage in 2009. More recently, the company participated in Finovate’s return to live events last September as part of FinovateFall in New York. At the conference, Backbase demonstrated its complete customer onboarding technology that consolidates customer finances via direct deposit, billpay auto linking, and debit card account opening.

Founded in 2003 and headquartered in Atlanta, Georgia, Backbase was named “Best in Class” among digital banking platform vendors in Javelin’s 2021 Digital Banking Platform Scorecard. In addition to its partnership with Eastern Bank, Backbase has collaborated in recent months with Wyoming-based Blue Federal Credit Union and St. Louis, Missouri-based, family-owned First Bank.

Photo by Sasha Prasastika from Pexels

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FinovateFall 2021 Sneak Peek: Backbase

FinovateFall 2021 Sneak Peek: Backbase
By oliver Posted on
Categories: Backbase, Finovate, FinovateFall 2021, FinovateFall 2021 Sneak Peek

A look at the companies demoing at FinovateFall on September 13-15, 2021. Register today and save your spot.

The Backbase Engagement Banking Platform helps financial institutions turn the threat of digital into an opportunity, and get ahead in today’s competitive digital landscape.

Features

  • Onboarding a new customer while linking external accounts
  • Empowering users to take control over their finances
  • Gaining critical insights on customers

Why it’s great
A complete customer onboarding that involves consolidating their finances through direct deposit, bill pay auto linking, and debit card account opening.

Presenters

Marc Corbett, Solutions Engineer
Corbett is a deviceful designer and solutions engineer who focuses on user experience design with a technical background in development and architecture.
LinkedIn

Sajini Thirukumar, Senior Account Executive
Thirukumar enables C-Suite executives to maximize their bank’s profitability and stay ahead of regulations. With Backbase solutions, her clients are able to continuously innovate their business.
LinkedIn

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Strands and Credolab Bring Smart Money Management to Banks

Strands and Credolab Bring Smart Money Management to Banks
By David Penn Posted on
Categories: Backbase, CredoLab, FICO, Finovate Global, SplitIt, Strands, Temenos

Barcelona, Spain-based Strands and Singapore’s credolab announced a partnership this week that will give banks a new solution to help their customers make better decisions with their finances. The collaboration will embed credolab’s credit scoring technology into Strands personal finance management platform, giving banks the real-time ability to obtain relevant customer insights with embedded risk assessments.

“Strands’ expertise in developing customizable digital money management solutions for banks will add great value to our clients globally,” credolab founder and CEO Peter Barcak said. “We are confident that our embedded technology will help Strands develop solutions to promote a more delightful way of banking that empowers customers with meaningful interactions, and makes them happier, more loyal, and more profitable.”

In their joint statement, Strands and credolab noted that retail banks often face challenges when it comes to improving customer engagement and providing long-term value to their customers. They blame a lack of relevant data, as well as the inability to generate significant insights into customer behavior and preferences. The integrated solution will serve as a “one-stop shop” for banks to realize new potential revenue sources by helping their customers be smarter with their money.

“By partnering with credolab, Strands is in a stronger position to deliver state of the art financial management solutions to banks worldwide,” Strands CEO Erik Brieva said. “This collaboration will allow us to embed next generation scoring technology into our AI-driven product suite, meeting financial institutions’ increasing demand for smart, highly customizable, and scalable FinTech white-label solutions.”

Credolab demonstrated its CredoScore technology at FinovateAsia 2018. This spring, the company has announced a collaboration with regional credit risk and decision analytics company Qarar to help the UAE-based company enhance its credit risk scoring processes.

Strands made its most recent Finovate appearance last month at FinovateAsia Digital. Teaming up with Tearsheet to publish its guide to “Banking as a Service,” in May, Strands began the year with news that CEO Brieva had been named to Analytics Insight’s Top 10 Most Inspiring CEOs.

Here is our look at fintech innovation around the world.

Asia-Pacific

Sub-Saharan Africa

Central and Eastern Europe

Middle East and Northern Africa

Central and Southern Asia

Latin American and the Caribbean

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Dubai Showcases Seed Stage Fintech Startups from MENA and Beyond

Dubai Showcases Seed Stage Fintech Startups from MENA and Beyond
By David Penn Posted on
Categories: Backbase, Finovate Global, List series, NTT Data, Temenos

This week for our Finovate Global Lists feature we congratulate the graduates of Startupbootcamp FinTech Dubai. Eleven startups successfully completed the MENA-based accelerator program in late February, wrapping up the three-month experience with a pitch opportunity before an audience of investors, corporate partners, mentors, and industry analysts.

“As the Demo Day has passed and the 11 startups of our third cohort continue their growth journeys – we are incredibly proud to welcome the 23 amazing founders of these startups as part of our global @sbcFinTech family!” Startupboootcamp Dubai announced via Twitter.

The graduates are:

  • Finllect: a UAE-based financial wellness app for Gen Zs.
  • Flaist: a digital transformation platform for banks.
  • Singular Capital: a digital asset mobile wallet based in Malaysia.
  • Open CBS: a Hong Kong-based, open and scalable, cloud-based core banking system for smaller FIs.
  • Absolute Collateral: a digital B2B capital markets trading platform based in the U.K.
  • Tajjir: a Jordanian startup that offers a stock trading software solution for retail investors.
  • Aura Technologies: an insurtech firm that enables non-insurance businesses to sell insurance to their customers.
  • CaaS (Compliance-as-a-Service): a regulatory reporting platform based in the U.K.
  • Stornest: a UAE-based digital legacy planner to support end of life planning.
  • Raseed: an investment platform that enables users in the UAE and Saudi Arabia to buy and sell U.S. stocks.
  • Kilde: a global private debt marketplace headquartered in Singapore.

Startupbootcamp FinTech is conducted in partnership with Dubai International Financial Centre (DIFC), Visa, HSBC, and Mashreq Bank. The program is open to fintech startups throughout the MENA region, as well as around the world, and offers expert-led Master Classes, tailored mentorships, as well as coworking space and living expense support for the duration of the program. Participants also benefit from access to corporate partners and an alumni growth program that helps startups remain networked after the program ends.

Since its launch in 2018, more than 30 fintech startups innovating in payments, lending, and Islamic digital banking count themselves as alumni of the accelerator. Startupbootcamp FinTech Dubai is part of an international network with more than 20 industry-focused programs for technology startups. The network boasts 950 startups accelerated – 41% of which were female-led – that have raised a combined $869 million (€ 727 million) in total funding.

Here is our look at fintech innovation around the world.

Latin America and the Caribbean

Asia-Pacific

Sub-Saharan Africa

Central and Eastern Europe

  • Berlin, Germany-based financial crime risk quantification company, Elucidate, secured EUR 2.5 million in pre-Series A funding.
  • Hellenic Bank unveiled its new mobile banking app, which was developed in partnership with Backbase.
  • Mobile payments company Settle launched in Bulgaria.

Middle East and Northern Africa

Central and Southern Asia

Photo by Ethan Wilkinson from Pexels

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Backbase Partners with Zafin to Help Banks Enhance Personalization

Backbase Partners with Zafin to Help Banks Enhance Personalization
By Julie Muhn (@julieschicktanz) Posted on
Categories: Backbase, Daily news, Zafin

Banking technology innovator Backbase and customer service solutions provider Zafin announced a partnership today.

The two Finovate alums teamed up to offer Backbase clients access to Zafin’s technology. Specifically, Backbase clients can use Zafin to send their end customers highly personalized products and offers with pricing models that are tailored to each recipient.

The personalization element is a key differentiator. In today’s digital-first banking economy, personalization is a crucial element to customer retention and loyalty.

“This new partnership with Zafin offers our clients yet another way to build hyper-personalized experiences for customers while helping to break away from the legacy systems that have historically slowed the pace of innovation, and we’re excited to see our customers benefit,” said Backbase CEO Jouk Pleiter.

Backbase was founded in 2003 and offers solutions for banks to better engage with their customers. Today’s move is a win-win; it not only enhances Backbase’s offerings, but also provides Zafin access to a host of new bank clients.

The Zafin partnership comes after a heavy month of news from Amsterdam-based Backbase. The company began February with an announcement that it was selected by TechCU to overhaul its members’ banking experience, followed by partnership announcements from Banesco Panamá, Basis Bank, an National Bank of Bahrain.

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Backbase, Self-Directedness and the Power of Personalization

Backbase, Self-Directedness and the Power of Personalization
By David Penn Posted on
Categories: Backbase, David's column

It’s hard out here for a bank. Your clients are, to put in bluntly, getting older, while the world around you just seems to get younger and younger every year.

“You have to understand who your clientele really is,” Vincent Bezemer, SVP of Americas for Backbase, explained in a recent conversation for Finovate TV. “Let’s face it: most institutions have an aging clientele. And that is really not indicative of what the future of banking should look like. There is this digital divide.”

Financial institutions – from Tier 1 banks to the credit union around the corner – are all working to figure out how to bring a 21st century digital experience to their customers. We caught up with Mr, Bezemer, a technology veteran with more than a decade of experience innovating in the CX space, to hear his thoughts on what institutions need to do in order to not just keep the customers they have, but to attract, engage, and retain new customers, as well.

On the importance of self-directness and becoming the kind of bank that people love

“…(T)here is this need for self-directedness. There is a large part of the population – inclusive of all the demographics – that simply does not want to engage with a person and, if they engage, they want to engage on their own terms.

Supporting that self-directedness – and giving our customers, the banks, and the credit unions the tools to compete in an omni-channel fashion when it comes to digital – is key. The experience on mobile, web, should all be the same. But also the processes should be the same. Whether I’m in collection cycle, whether I’m in a self-service cycle, or maybe when I’m originating products, I want those experiences to be the same. And if I need help, the bank’s team member actually sees that same view that I do as a customer has seen and they can help me with as little friction as possible.

On balancing the unique innovation needs of Tier 1 institutions compared to those of community banks and credit unions

We approach both sizes of our customer base with the same principle that is that we are a platform. As much as Amazon is an e-commerce platform and Netflix is a content platform and Uber is a mobility platform, we really approach it from a banking platform perspective.

With our proposition, you can take the platform as is and build on top of that, which is what a lot of Tier 1s want to do. They have built everything themselves. They basically had unlimited innovation power. But they saw that 80% of their IT budget was there to basically keep their legacy systems afloat. They are now seeing that all of these non-functionals – whether its from an auditing or security or entitlements perspective. They say, “why don’t we just outsource that? Why don’t we just get a product with a roadmap that is supported by hundreds of thousands of people in the Backbase ecosystem, so we don’t have to worry about that any more. Then we can apply our resources to actually create the experiences and the innovations that actually matter in our competitive landscape.”

On the nature of personalization in banking

I think in financial services specifically, personalization falls into two categories: one, do you understand your customer? Do you understand the moments of truth that matter to that customer when they start engaging with you for a certain product? And this is where market data, behavioral data, any type of database you can procure can really help you have that understanding.

But then the second kind of personalization is really a “mass personalization.” Can you give your prospective customer – and also existing customers – the feeling that they can tweak the product ever so slightly? Because if you can, you are relating more with the needs of that person.

So you want personalization in the top of the funnel, driving them to the moment of truth where you want to be there for them. And then, subsequently, you want to understand how you are going to create that process so that the customer feels that you truly listened and that they can make those small customizations.

Watch the rest of the conversation. And for more from our Finovate speakers, check out our Finovate TV YouTube playlist.

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